Fortnum & Mason Reviews

2.0 Rating 147 Reviews

24 %

of reviewers recommend Fortnum & Mason

Company Reviews

Questions

Metrics

2.0

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Popular Questions:

Delivery

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How quickly does Fortnum & Mason resolve customer queries?

Helpful Report

(1 month ago)

Greater than 50% of reviewers feedback is Fortnum & Mason takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

69.74%

Industry Average

“ Have been a customer of F&M for years. Received amazing service with a smile from Steph today (ground floor sales assistant). An outstanding professional in the world of retail! Thank you! ”

- Mrs Evans

“ I placed an on line order for delivery and realised I had omitted an item. I contacted customer service and they were able to amend my order and allowed me to pay the difference without incurring further delivery charges. The customer service staff were very efficient and polite. ”

- D.G.Ingram

“ Hampers arrive here in three or four days and think the service exceptional. ”

- Anonymous

Fortnum & Mason Reviews

Customer Service - Average