Fotosense Reviews

Name: Fotosense
Rating: 4.71

4.7 Rating 3,686 Reviews

93 %

of reviewers recommend Fotosense

4.7

Based on 3,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01772628453

Email:

taff@fotosense.co.uk

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Fotosense 2 star review on 28th March 2025

Mye

Fotosense 5 star review on 9th November 2022

Peperoni

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the item I ordered was out of stock, so it didn't arrive when you said it would. I sent an email via your website to query non-delivery, and got a courteous response, letting me know of the situation. The binoculars eventually arrived, and I received an email from your despatch dept letting me know.”

Helpful Report

Posted 9 years ago

“Perfect service. The package arrived in what seemed like a blink of the eye. Thank you.”

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Posted 9 years ago

“A good price compared to most other on-line dealers with FREE delivery via Royal Mail received within 5 days. Well packed with little chance of damage. Easy to order.”

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Posted 9 years ago

“Excellent service. The item ordered arrived within 24 hours. Free postage was a bonus. I will order from fotosense again. Thank you.”

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Posted 9 years ago

“Terrific price Fast delivery Genuine product”

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Posted 9 years ago

“This is the 4th purchase i have had with fotosense and i am quite happy with goods,packaging and delivery. Bill Elliott.”

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Posted 9 years ago

“Although my colour was not in stock after I had ordered. I had to ring up and ask where my order was, I was dealt with in a professional manner and was given a choice of different colours to choose from because I wanted my camera earlier than the arrival time of new stock. They also packaged it and sent it out via next day delivery free of charge to ensure that it arrived on time. They were very friendly and helpful and I love my camera!”

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Posted 9 years ago

“Fotosense prices are very competitive. However their customer service as far as communication is concerned is very poor. I ordered a camera with a 5 day lead time and did get a confirmation email, but that was it. After 4 business days I called to try and ascertain when my camera would be delivered and they said it would go out on the 5th day. I asked for a courier name and tracking number and was told it would by Royal Mail 48hr, and i would receive an email with the tracking number by 6pm. No email, no tracking number and turns out the delivery was 24 hr. Yes I did get it a day earlier and yes the product is good with a 3 yr warranty. These days sending an update email is easy and a customer service must. Would I order from Fotosense again : maybe as their prices are competitive. Would I recommend them : No. How can they improve : send out more emails, all good companies do.”

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Posted 9 years ago

“Fast delivery. Thanks!”

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Posted 9 years ago

“I cannot fault the service provided even though it was only a small item of little value, on this experience I would definitely recommend.”

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Posted 9 years ago

“Ordered a Manfrotto tripod with one week to go before going on holiday. 3 days in and not having received a dispatched email i tried ringing twice but got no answer. Whilst looking on the website a chat box appeared so i asked about my order. At the same time i received an email from DPD and it arrived the next day. Happy with my product - well packaged and DPD had excellent tracking. I was worried about no phone service.”

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Posted 9 years ago

“Came very quickly. We used the film in New York. Process time takes a little while and is almost blurred.”

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Posted 9 years ago

“Received goods in an opened blister pack, with a crucial component missing. Have requested returns details and a replacement item, still waiting 4 days later. The main phone number didn't work either initially but managed an online chat with customer support, who were helpful but obviously haven't been able to affect a solution.”

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Posted 9 years ago

“Very quick (in fact came early)! Would definitely use again.”

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Posted 9 years ago

“Good choice, customer service good . Would recommend .”

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Posted 9 years ago

“Service was good. They did what they said they would do.”

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Posted 9 years ago

“All thoroughly satisfactory from the point of order to the arrival of the products.”

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Posted 9 years ago

“Very good service. Good price. Item arrived quickly, well packaged and was exactly as described. Will use again when the need arises.”

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Posted 9 years ago

“Great value compared with other merchants and it arrived on the 5th working day with free delivery. Item as described and well packed. Will use this vendor again.”

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Posted 9 years ago

“Very quick delivery and the most competitive price I could find by a significant margin. Sometimes I buy from the Far East because things can be cheaper. But my reservation is always if something goes wrong. So I prefer to buy from the UK with the safety net of the distant selling regs (now incorporated into the CRA). On this occasion Fotosense offered the best of both worlds. It's the first time I've brought from them and I must admit some of their Net feedback/reviews made me a little nervous. But I also spotted that a lot of that was a couple of years ago and I've seen this pattern before with companies offering budget prices. Things get better over time. So as you can tell I've had a good experience and on the face of that I will happily deal with them again. Nigel. www.ndavey.co.uk”

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Posted 9 years ago

Fotosense is rated 4.7 based on 3,686 reviews