Hairburst Reviews

Name: Hairburst
Address: Spaces, Park Row, Leeds, Leeds
Rating: 4.46

4.5 Rating 928 Reviews

86 %

of reviewers recommend Hairburst

4.5

Based on 928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email
Queries Resolved In	2 - 3 Hours

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Hairburst 5 star review on 29th April 2025

Cheryl Robb

Hairburst 5 star review on 23rd April 2025

Anonymous

Hairburst 5 star review on 22nd April 2025

Henrieta Ilavská

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

Czech

“No he notado nada.”

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Posted 1 day ago

“Nu recomand. Mi-a iritat scalpul, iar părul a ajuns să mi se îngrașe foarte repede. Lipsit de volum și de strălucire. Am cumpărat set cu șampon, balsam, spray și vitaminele atât de bine mediatizate, însă rezultatul (lipsa rezultatelor) chiar m-a dezamăgit. Mi-am asumat că plătesc mai mult, dar speram să merite, însă nu merită, din păcate.”

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Posted 2 weeks ago

“The actual product is good but the customer service is shocking, hence the reason for one star. I’ve had to chase a number of times to get my delivery issue resolved. When I did finally get a response no explanation was offered as to what happened and why there was only one item out of the 8 that I had ordered in the box. I can’t believe you don’t have a phone number and everything must be done via email which you are very slow to respond to. I would think twice before ordering directly from you again.”

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Posted 2 weeks ago

Hello, Thank you for taking the time to share your experience—I'm really sorry to hear how things have unfolded and completely understand your frustration. A technical issue during a recent promotion caused some incorrect items to show at checkout, which unfortunately led to confusion. To make matters more complicated, an influencer began promoting the offer without our knowledge, which spread it further before we had the chance to step in and fix it. We want to assure you that this was never our intention, and we’re truly sorry it came across that way. We care deeply about our customers and are doing everything we can to resolve these cases fairly and quickly. During promotions our team can take slightly longer to respond due to the amount of messages they receive, this is why we kindly ask to send only one message with all information on to avoid moving down the priority listing. We completely understand how this situation could damage trust, and we’re taking it seriously to ensure it doesn’t happen again. If there’s anything more we can do to make this right, or if you’d like to speak with someone directly, we’re here to help. Warmest regards, Hairburst Customer Care Team

Posted 2 weeks ago

“Disappointed that I did not receive the buy one get one free offer that was advertised on the website. It clearly advertises the offer as automatically being applied at the checkout, however I feel misled that this offer was just a gimmick to purchase the product only. I haven’t tried the product yet, so cannot review its results.”

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Posted 3 weeks ago

Hello, Thank you for taking the time to share your experience—I'm really sorry to hear how things have unfolded and completely understand your frustration. A technical issue during a recent promotion caused some incorrect items to show at checkout, which unfortunately led to confusion. To make matters more complicated, an influencer began promoting the offer without our knowledge, which spread it further before we had the chance to step in and fix it. We want to assure you that this was never our intention, and we’re truly sorry it came across that way. We care deeply about our customers and are doing everything we can to resolve these cases fairly and quickly. We’ve can for a prepaid return envelope, and as soon as your products are on their way back to us, your refund will be processed straight away—no delays. Alternatively, there are other options we can look to offer also so please make sure to contact our support team so they can assist you further. We completely understand how this situation could damage trust, and we’re taking it seriously to ensure it doesn’t happen again so we would love to be able to make this right for you. If there’s anything more we can do to make this right, or if you’d like to speak with someone directly, we’re here to help. Warmest regards, Hairburst Customer Care Team

Posted 2 weeks ago

“Nejde o hodnocení produktu , ale o neustálé obtěžování nevyžádanou poštou. Již několikrát jsem se odhlašoval z novinek a dokonce psal email a stále mi chodí nevyžádaná reklama”

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Posted 1 month ago

Dobrý deň, ďakujeme, že ste si našli čas zdieľať svoju skúsenosť. Je nám veľmi ľúto, že sa cítite obťažovaný nevyžiadanou poštou. Rozumieme, že niektoré marketingové správy môžu byť frustrujúce, najmä ak ste sa odhlásili z odberu noviniek. Radi by sme situáciu vyriešili a zabezpečili, aby ste už dostávali len relevantné informácie. Prosím, kontaktujte nás priamo na našej zákazníckej podpore, aby sme mohli vašu žiadosť spracovať rýchlo a efektívne. Ospravedlňujeme sa za nepríjemnosti a dúfame, že nám dovolíte zlepšiť Vašu skúsenosť. S pozdravom, Tím zákazníckej podpory Hairburst

Posted 2 weeks ago

“Es la primera vez que compro aquí y de los dos productos que pedí, solo me llegó uno. Escribí un email comentando este incidente y además mandé una foto del paquete con solo un artículo hace unas semanas y me dijeron que me dirían algo pero aún no se nada. He vuelto a mandar otro email y tampoco me han vuelto a contestar…. Decepcionada con el trato y la poca comunicación…”

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Posted 1 month ago

Hola Gema, Lamentamos sinceramente que hayas tenido una experiencia insatisfactoria con tu pedido y que la comunicación no haya sido como esperabas. Entendemos lo frustrante que puede ser no recibir lo que esperabas y no obtener respuestas rápidas. Estamos comprometidos a resolver este tipo de problemas y te agradeceríamos que te pusieras en contacto con nuestro equipo de atención al cliente nuevamente. Haremos todo lo posible por aclarar esta situación y asegurarnos de que recibas el trato que mereces. Agradecemos tu paciencia y esperamos poder ofrecerte una solución pronto. Un cordial saludo, Equipo de Atención al Cliente de Hairburst

Posted 2 weeks ago

“Nekem nem vált be a termék”

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Posted 1 month ago

Kedves vásárlónk, Köszönjük, hogy megosztotta velünk tapasztalatait – sajnálattal halljuk, hogy a termék nem vált be Önnek. Minden visszajelzés fontos számunkra, és szeretnénk tudni, hogy mi a konkrét probléma, amivel találkozott. Kérjük, vegye fel velünk a kapcsolatot ügyfélszolgálatunkkal, hogy jobban megérthessük az Ön igényeit és megpróbálhassunk segíteni. Reméljük, hogy a jövőben sikerül találkozunk egy olyan megoldással, ami elégedettséget hoz Önnek. Üdvözlettel, Hairburst Ügyfélszolgálati Csapat

Posted 2 weeks ago

“Šampon, i kondicionér z této řady už nikdy neobjednam, bohužel vlasy po tom co se podaří rozčesat suché a potrhane. Vyhozené peníze bohuzel”

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Posted 1 month ago

Dobrý den, děkujeme, že jste si našla čas na sdílení své zkušenosti. Omlouváme se, že naše produkty nesplnily vaše očekávání a vyvolaly takové problémy s vašimi vlasy. Chápeme, jak frustrující může být, když očekáváte pozitivní výsledky, a nedostanete je. Vaše zpětná vazba nám velmi pomáhá identifikovat oblasti, ve kterých se můžeme zlepšit, a rádi bychom vám pomohli najít řešení. Prosím, neváhejte nás kontaktovat na naší zákaznické podpoře, kde si můžeme spolu podrobněji promluvit. Chceme se ujistit, že s námi budete mít lepší zkušenost. Děkujeme za vaši trpělivost a doufáme, že se nám podaří situaci napravit. S pozdravem, Tým zákaznické podpory Hairburst

Posted 2 weeks ago

“A szemöldökömre használom a szérumot, de semmi hatása nincsen!”

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Posted 1 month ago

“Muy mal, se me ha secado muchísimo el pelo y se me ha quebrado tanto que parece que tengo la mitad de antes de usar este producto. Para llorar....”

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Posted 1 month ago

“Nu face nicio diferenta, ba din contra. E la fel de "bun" ca un produs care costa 20 de lei.”

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Posted 1 month ago

“Bohužel velké zklamání, šampon ani kondicionér mi vůbec nesedí, vlasy jsou suché, nejdou rozčesat ani hezky vyfoukat, hned se začnou krepatit.”

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Posted 1 month ago

“Po umytí radou na mastné vlasy sú vlasy ešte mastnejšie”

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Posted 1 month ago

“V-aș fi dat o recenzie bună asta dacă îmi și primeam comanda! 🥺 Pe lângă asta, în aplicație îmi arată ca, aceasta comanda a fost data retur.”

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Posted 1 month ago

“Muy malas sensaciones....lo he usado poco pero no noto que sea lo que anuncia , ni lo que vale.”

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Posted 1 month ago

“Aktualne hodnotim pouze eshop a zpusob doruceni, zasilka byla minuly tyden zaslana na chybnou adresu, stale na ni cekam, kontaktovani emailem nebo pres messenger neni tak pruzne, jak bych uvitala, trvalo nekolik dnu, nez se mi nekdo pri reklamaci adresy ozval zpet a na zbozi stale cekam”

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Posted 2 months ago

“No puedo opinar dado que todavía no he recibido el producto por lo que aún no lo he probado.”

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Posted 2 months ago

“No he podido probar los productos porque no he recibido el pedido”

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Posted 2 months ago

“Llevo una semana esperando que me llegue el pedido y nada..”

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Posted 2 months ago

“Skvělý produkt, příšerný zákaznický servis! Tablety jsou super, ale to je asi tak jediné pozitivum. Objednávala jsem v době, kdy běžela akce 1+1 zdarma – produkty zdarma jsem měla jasně v košíku, ale dorazila mi jen polovina. Když jsem se ozvala, reakce byla tragická. Nejprve akci změnili, pak výmluvy, pak ticho. Mrzí mě to, protože bych je ráda objednávala dál, ale s takovým přístupem k zákazníkům? Tohle už fakt ne.”

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Posted 2 months ago

Hairburst is rated 4.5 based on 928 reviews