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Fragrance Direct Reviews

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

Company Reviews

2.7

Based on 141 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

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Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 3rd November 2020

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 2 different perfumes; Roberto Cavalli Agent Provacateur They both smell the same. They also evaporate right away. I regret what I did. I would never buy a perfume online.”

Posted 2 years ago

“I have ordered a few times and spent a lot on presents but i don’t believe the items are real the bottles are not the same as the originals and the spray tops Give the authenticity away. Perfume Smells fine it’s the bottle and sprays that are not the same as original bottles”

Posted 2 years ago

“Would never order again.first time to order for my husbands birthday and the aftershave arrived 10 days after his birthday.I was told courier problems.Never ever again.”

Posted 2 years ago

“One item arrived damaged. Sent photos and had to them print off a label to send it back before getting a refund (which has not been received yet). Went through topcashback for an extra incentive, but fragrance direct have declined and refused to pay. Very disappointing, why lose a potential customer over a couple of quid? Won’t be using again as I don’t like dishonest companies. If you are going to promise cashback then do the decent thing and pay out. Please refund the item I have sent back!”

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Fragrance Direct 1 star review on 12th July 2021

Posted 2 years ago

“Their website tells untruths. On the front page it simply says 'Free shipping over £25' but I was still charged. Apparently this is because you have to enter a code, but that is not made clear on the front page which was all I looked at. Apparently on page 309 (or something lol) of the T&Cs it says about this, but who reads that. I just trust the front page, but don't trust these guys ever.”

Posted 2 years ago

“Don't order from FRAGRANCE DIRECT”

Posted 3 years ago

“AVOID! AVOID! AVOID! they rip people off by not issuing refunds if you return product back! avoid”

Posted 3 years ago

“Fake perfume will never use you again waste of my money wish I had read the reviews beforehand”

Posted 3 years ago

“Fake! Warning. FAKE.The company does not care, they will send you to the manufacturer Cody if you claim fraud. they will NOT inspect the bottles themselves. 1.look at the amount in the bottle.2 look at the "Cool Water" its written in the wrong font!!! 3 Look under "Cool water", its not written "woman" 4 Look under the (top) shape its flat surfaces not round. I did get my money back but not for the shipping. They did not accept this review on their site. I also ordered a "euphoria"that smelled equally bad and had fake metal covering. Talked to a investigator of fake parfumes who confirmed that a real euphoria alway has real metal.”

Posted 3 years ago

“They will not issue a refund , only store gift card. If there is an issue with your parcel , they simply ignore you for weeks and then say we cannot issue refund only store credit. I do not need store credit as I had to buy replacement elsewhere. Money stuck now with these fraudsters.”

Posted 3 years ago

“Ordered an old favourite fragrance, noticed immediately like others that's the fragrance did not last longer than an hour. The fragrance itself not quite right bit close. Definately fake, be warned.”

Posted 3 years ago

“I bought Cerruti 1881. The product was delivered promptly but when I sprayed it on I realized straightaway that the item was not genuine. The scent was very faint & disappeared in no time at all. I will not buy from this company again.”

Posted 3 years ago

“I am more than worried now, bought an item online on 1st December and its now 10th December and still not arrived, they are blaming Royal Mail for there misgivings, Yet everybody else is managing to deliver the items. Based on what I see in the review I do not believe they are telling the truth and will be calling them again tomorrow. I will not be fobbed off until I have a definate answer from them.”

Posted 3 years ago

“So, order since November still is not dispatched. Contacted them via e-mail and twice via pnone. Each time different reasons why they dont dispatch: or black friday's fault, or Royal mail's. I'd like to protect the Royal mail, because orders from other 9 shops came in time. Fragrance direct is a scam, I can not even cancel the order because I'm told to wait before "I can"(funny, because they already took my money). Bad reviews on Trustpilot are drown pretty quickly with generated good ones in the next few minutes.”

Posted 3 years ago

“Didn't get what i ordered. Avoid this company, customer service a joke and very unhelpful”

Posted 3 years ago

“I have received ck shocked black.. it's not a perfume.. it's full of water.. please don't even bother to get anything from this company..in really sorry..”

Posted 3 years ago

“First, it took two weeks for the package to arrive. Second, the perfume was open, not full to the brim (obviously, it was used), and the perfume cap was broken. Also, the perfume seems to be fake.”

Fragrance Direct 1 star review on 3rd November 2020

Fragrance Direct 1 star review on 3rd November 2020

Posted 3 years ago

“I rarely write reviews but have ordered ultraviolet 3 times coz I like it so much ...twice from a meadowhall shop that was great.....then from this company....I agree with lots of people the fragrance goes after a few mins...definitely fake..”

Posted 3 years ago

“Its scam .they sent me fake perfume.”

Posted 3 years ago

“These to me are not real”

Posted 3 years ago

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Fragrance Direct is rated 2.7 based on 141 reviews