Fragrance Direct Reviews

2.7 Rating 142 Reviews

42 %

of reviewers recommend Fragrance Direct

2.7

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Delivery

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About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

How quickly does Fragrance Direct resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 36% of reviewers feedback is Fragrance Direct resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ I ordered a mascara and it came unsealed and dried up. It clearly was not new and the customer service is appalling. Will not be using this company ever again and strongly advise against using this company. ”

- Anonymous

“ The product dont last long bad customer service . The website are not oppdater. Stay away ”

- Godsmeller

“ Absolutely ridiculous. Very poor service. I would never use or recommend this company. Ordered a next day item over £100 and still haven’t received 4 days later. My wife ordered on a standard the next day and has received. I have not been informed of them looking into where my parcel has gone missing. Royal Mail tracking only tells me I will receive more information. Joke! ”

- Anonymous

Fragrance Direct Reviews

Customer Service - Bad