Hi Will,
I'm so sorry your frame hasn't arrived yet :( We shipped it on the 3rd September so it should be with you already.
Unfortunately we are seeing delays with courier networks due to the tight covid-19 restrictions in Victoria. We will follow up with the courier company now.
In the mean time I have refunded your shipping charge.
Once again we are really sorry for the delay.
“The frame that arrived did not match the picture online. It should have been the black and gold Mombassa frame but the version that arrived is all gold. Three stars because the process was otherwise faultless and we ended up liking the gold so didn't choose to complain about it.”
Hi Laura, I'm disappointed to hear we used the wrong frame 🙁 I’m very sorry about that! We’d be more than happy to re-make you a brand new frame using the Mombassa profile. We want you to be 100% happy. I've sent you an email with next steps. Thanks for the feedback 🙌🏼
“Hands down the absolute best company! I will definitely be using them again. The picture and frame came out 100% perfectly and once it got shipped it came 2 days early”
“Friendly and helpful customer service. We have ordered a couple of times from Framer, one of which was a gift. Both experiences were great. Quick processing and delivery. Perfect quality of photos, frame and framing!! Super impressed :)”
“I had an excellent experience using Framer. My framed photographs arrived within a week and the quality of the frames are outstanding.
The website was very user friendly and I did it all from my mobile phone!
I would highly recommend Framer.”
“I’m so impressed with the quality prints and frames I received! The process from ordering to arriving on my doorstep was so surprisingly fast as well! I’d definitely order from Framer again and recommend them to my friends and family!”
“I bought 2 different frames as Father’s Day gifts. It was super easy and user friendly to upload the photos on their website with a great selection of frames to choose from.
They were delivered in really good time and look so good that I might have to keep them for myself and order some more. Highly recommend Framer. Thank you.”
“I’m currently living OS and this was an easy gift to send to my mum back home. It was simple to order and the quality of the frame really impressed my mum. Very happy!”
“Great product and service to match!
I ordered a frame without much time to spare before the event I needed it for. I emailed Kate from Framer to see if she could help me organise urgent production and delivery. The beautiful framed photo came even earlier than I expected. Thank you!”
“Absolutely delightful to have Framer have my paintings framed. The website was easy to work with and the additional assistance I needed was dealt with effortlessly and with consideration.
I will use Framer again.
V”
“I ordered 6 photos in frames. The frames are absolutely gorgeous. A sales person emailed me making a suggestion to make my frames even better & cheaper. And I'm so glad she did. Because they looked stunning. The frames are well made & very modern. The service was quick. And the communication was excellent. In one word I would explain my experience with Framer as 'perfect' :)”
