French Market Lanterns have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their returns process.
“
Lanterns are great. Just wish I knew about the flame protection tubes when I bought the lanterns. I was continually having to relight at the smallest wind. Increase the price of the lanterns and include.
”
- Sheree Le Mon
“
The customer service has been phenomenal and the products are very high end and comparable to visual comfort but a more affordable price point.
”
- Erica Deuschle
“
Very happy with the product, shipping was timley and price inline with comprable products
”
- Scott MacAlister
“
Very easy to order online in a very quick response and delivery of the products that I ordered
”
- Jr
“
Jeff was awesome!!! Our lanterns came with the glass shattered (not his fault-I think the delivery guy slammed them down on the porch). Anyway, Jeff sent replacements before I ever got the broken ones to the UPS store. The new ones look great! He even threw in two new light blubs. Michael in Charlotte
”
- Michael
“
Delivery was made within a week whereas most retailers were saying 4-5 weeks.
”
- Tim
“
Had a 3 years process with FML trying get assistance with our gas lanterns to function with the electric switch. Expensive switch, ca $600per x 6, non responsive from service department or credit for returns. Manually lighting them and will look elsewhere next time.
”
- Thomas Pulpan
“
Took 8 weeks to receive and one came with broken glass panel that we replaced at Lowe’s with a custom cut piece of glass. Didn’t want to deal with hassle of returns and replacement when these took so long to receive in first place.
”
- Holly Nagel-Riley
“
The customer service has been phenomenal and the products are very high end and comparable to visual comfort but a more affordable price point.
”
- Erica Deuschle
“
Simply awesome customer service. Could not be happier.
”
- Craig Lammlin
“
Great customer service and shipping. Quality products.
”
- Dennis Reinbold
