French Market Lanterns have a Customer Happiness Grade of C. Customers love their prices and customer service but are unhappy with their returns process.
“
Lanterns are great. Just wish I knew about the flame protection tubes when I bought the lanterns. I was continually having to relight at the smallest wind. Increase the price of the lanterns and include.
”
- Sheree Le Mon
“
The customer service has been phenomenal and the products are very high end and comparable to visual comfort but a more affordable price point.
”
- Erica Deuschle
“
Very happy with the product, shipping was timley and price inline with comprable products
”
- Scott MacAlister
“
Had a 3 years process with FML trying get assistance with our gas lanterns to function with the electric switch. Expensive switch, ca $600per x 6, non responsive from service department or credit for returns. Manually lighting them and will look elsewhere next time.
”
- Thomas Pulpan
“
Took 8 weeks to receive and one came with broken glass panel that we replaced at Lowe’s with a custom cut piece of glass. Didn’t want to deal with hassle of returns and replacement when these took so long to receive in first place.
”
- Holly Nagel-Riley
“
Awesome service! Received my lightbulbs very quickly.
”
- Julie
“
Wonderful customer service! I would order from this company again. Plus, my lanterns are gorgeous!
”
- Megan Allen
“
Great service and wonderful product. Shared our purchase with installers who were complimentary of the design and quality.
”
- Chris
