Fresh Skin Beauty Reviews

Name: Fresh Skin Beauty
Rating: 2.78

2.8 Rating 18 Reviews

44 %

of reviewers recommend Fresh Skin Beauty

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2.8

Based on 18 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered off this company on the 2nd my order didn’t update but it was marked as complete. I emailed them asking where my order was and they said it was lost in transit and would reship the order yet the next day my order was marked as collected… I don’t believe this was ever shipped or lost as no 2 tracking numbers are the same shame really but least I no not to order from them as I don’t like being lied to”

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Posted 3 months ago

“Essential oil nothing like it should be. AVOID”

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Posted 10 months ago

“Great service, timely, decent products with value for money, had an ussue which was resolved quickly, politely and professionslly....plus free delivery (UK)”

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Posted 1 year ago

“AVOID THIS COMPANY! Extremely rude and unprofessional service. Emailed regarding a refund as we were not satisfied with the oil scents. After getting no response we chased them up on instagram where the response was sarcastic and ignorant. The replies were extremely condescending with a mocking tone. They advertise that you can get a refund if you are not 100% satisfied with their products. The only way to know this is to smell them. They do not allow any refund if you open the bottle, which leaves the customer no possibly way to act on any dissatisfaction.”

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Posted 2 years ago

“PITY YOU CANT GIVE 0. THIS COMPANY IS THE WORST, ITS OILS ARE NOT ALWAYS THE SCENT THEY SHOULD BE!!! THEY HAVE NOW STARTED TO NOT SEND ORDERS OUT AND SAYING THEY HAVE GOT LOST IN TRANSIT WHEN I BELIEVE THEY HAVEN'T POSTED YET. THERE ARE 1000S OF COMPANIES OUT THERE THESE ARE PEOPLE WHO CANT BE TRUSTED. I WILL NEVER USE THIS COMPANY AGAIN AND ADVISE OTHERS NOT TO WASTE THEIR MONEY.”

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Posted 2 years ago

“They are scammers, they say they have sent order and don't!!!! Proven by royal mail. Dawn and husband are scammers and have been reported check them out on ebay reviews.”

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Posted 2 years ago

“Terrible customer service, I have emailed them 3 times no and no response, one of the fragrances I purchased was totally unacceptable and I wanted to return but they totally ignored me…I won’t be shopping with them again just no need for their rudeness”

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Posted 3 years ago

“I made an order and Royal Mail claimed that it was delivered. I did not receive anything. I still don't know where my parcel is. I have contacted Royal Mail and they told me they would call me back with information about it, for they were supposed to ask the courier who was responsible for the delivery. Few days later, I still did not receive any call back. Freshskin used to reply to my emails before this incident. Now after explaining them the whole situation, I have not heard anything back from them. It's a shame as I was really excited to try their oils. I've been left disappointed and lost my money. I cannot recommend this company.”

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Posted 3 years ago

“Super amazing affordable products delivered quickly excellent customer service lovely people.”

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Posted 3 years ago

“Order never turned up Phone line just rings unanswered No reply to emails It’s a shame but I obviously won’t buy from this company again and would certainly not recommend”

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Posted 4 years ago

“Avoid False advertising Non existant customer service”

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Posted 4 years ago

“Love the fragrance oils that freshskin sell. Always carry a great scent throw and are fantastic in my products!”

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Posted 5 years ago

“Fantastic customer service, high quality essential oils and fragrance oils. Great prices and friendly staff on the phone.”

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Posted 5 years ago

“They have very poor customer service. I'm usually somebody who just accepts, even when quality is poor however the scent I purchased was so different to the sample I had previously purchased (and I really wanted this particular scent) that I couldn't use it. I did a smell test with my customers and all 15 customers said there was something wrong with it, it was so bad it it made some want to be sick however the small sample bottle was really lovely. I was asked to return them for tests and they said "after doing a test in the lab" it was within their parameters. They offered a refund but I wanted a bottle of the nice smelling scent as a replacement, you'd think this would be their preferred option too but they have cut all contact with me despite my ongoing efforts to get in touch. I'm a bit stuck now as I have based my candle range on their scents but really don't wish to support a company with such bad customer service :-(”

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Posted 5 years ago

“I use fresh skin all the time, they are very good quality and very reasonably prices with free delivery that can't be bad x”

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Posted 6 years ago

“I was looking for the bets quality essential oils I could find and ordered from many companies but Freshskin was by far the best! They were also super helpful when I needed an urgent delivery. Highly recommend!”

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Posted 6 years ago

“Ordered Christmas spice fragrance oil, arrived well protected within the specified time by tracked post. Amazing fragrance, very Christmassy, have used it for potpourri, room spray and even added a few drops when wiping over wood floor - perfect! Well done.”

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Posted 7 years ago

“Really good oils, perfume true to description and good prices.”

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Posted 7 years ago

Fresh Skin Beauty is rated 2.8 based on 18 reviews