Friends Capital Reviews

Name: Friends Capital
Address: Beehive WorksMilton Street, Beehive WorksMilton Street, Sheffield
Rating: 4.86

4.9 Rating 167 Reviews

97 %

of reviewers recommend Friends Capital

Company Reviews

Questions

Metrics

4.9

Based on 167 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01143031031

Email:

robert.wilson-rust@friendscapital.co.uk

Location:

Beehive WorksMilton Street,
Beehive WorksMilton Street
Sheffield
S3 7WL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ery, very disappointed in their service. A service that surely survives on providing a good customer experience. My experience can be summed up through: 1) Poor communication internally, resulting in different advice being provided by different people. 2) Poor, if not lack of response to e-mails. 3) Not sticking to agreed dates for contact and no apology and no reason why these haven’t happened. I am utterly shocked, as it seems other people have had good experiences.”

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Posted 2 years ago

Hi I am really surprised and disappointed to read your comments. We pride ourselves on our customer service at Friends Capital, as you can see from previous reviews. I would like to discuss this matter with you if you wish. Please call and ask to speak with the Director on 0114 3031031.

Posted 2 years ago

“Complete lack of service from very beginning - after over 3 weeks from initial enquiry I am no further forward. For an independent mortgage broker you would think that it is `service` that helps differentiate them from competitors - seem to take customers for granted. Have now appointed a different mortgage broker company to help my enquiry and attention to service has been excellent.”

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Posted 3 years ago

Hi Stephen, we're really sorry to hear about your experience. We are known for our exceptional customer service and we regret that we didn't live up to those expectations and standards here. I have privately emailed you and if you wish to discuss this further please call us on 0114 3031031 to speak with the director.

Posted 3 years ago

“Oh Dear!”

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Posted 5 years ago

Hi James, thanks for the feedback, sorry you have posted a poor review . I`m looking into the matter and will talk to you directly to resolve this matter Paul

Posted 5 years ago

Friends Capital is rated 4.9 based on 167 reviews