Friends Capital Reviews

Name: Friends Capital
Address: Beehive WorksMilton Street, Beehive WorksMilton Street, Sheffield
Rating: 4.86

4.9 Rating 167 Reviews

97 %

of reviewers recommend Friends Capital

Company Reviews

Questions

Metrics

4.9

Based on 167 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01143031031

Email:

robert.wilson-rust@friendscapital.co.uk

Location:

Beehive WorksMilton Street,
Beehive WorksMilton Street
Sheffield
S3 7WL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used friends capital a couple of years ago and got a fixed rate. And their service was out standing from Robert and Ellie. They rang us as the fixed rate was coming up an end, and set up going about remortgaging for us. We are now out of our fixed rate and still nothing in place the first offer expired, partially due to lockdown, and lack of correspondence. The new deal, we are still waiting to receive the documents to sign from mortgage company. Zoe asked us to call Monday morning if we hadn’t received them, she is out of office but advised that Robert would chase them. I called in the morning as requested, Robert said he would check. 2pm we still haven’t heard, so I rang the company myself. They are awaiting my P60 !!! So we have now sent this off again, this time direct to the company who the mortgage is with. We are now Currently awaiting the email to sign or the update from friends capital that they need my P60 again. Our mortgage payment, on a now variable rate is due in 10 days I very much doubt it will complete in time. !!! Let’s hope I can update positively when it finally completes, it’s not looking when you yourself end up sending the mortgage company documents that they should already have.”

Helpful Report

Posted 2 years ago

“On the whole Friendly and polite staff. Unfortunately bad time management lead to my mortgage not being completed in time therefore cost me hundreds of pounds on a high interest rate along with unbearable stress. Was more or less told it was my fault (although I was told the deadline would be met on more than one occasion) Did not get the chance to voice my opinions before paying for this service as I received a phone call asking for money over the phone. Feeling cornered I paid the money , after being told I didn’t answer the first phone call ‘because you knew we were after money from you’. Within an hour of posting this review I was contacted and my issues were resolved to my satisfaction. Thank you”

Helpful Report

Posted 5 years ago

Hi Mili, Thankyou for your feedback. I`m really disappointed that you were not happy with our usually excellent service levels, see previous reviews, and I have emailed you my contact details to discuss this matter further.

Posted 5 years ago

Friends Capital is rated 4.9 based on 167 reviews