frigirl Insights

frigirl have a Customer Happiness Grade of F. Customers are unhappy with their prices and refunds.


Happiness Grade
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Price - Average

Industry Average
" Horrible service, When I received the dresses, all of them either didn't fit because they were too small or too big. None of them fit according to the packaging. They were also were not good quality for the price that I paid. Also have not been able to get my money back. They really don't want you to return their products. "
- sabrina godin
" The site looks good and the quality looks pretty good for the price. "
- Anonymous
" Here's a rundown of everything that's wrong with this shop: 1) High prices for low quality products. "
- Steph
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Refunds - Difficult

Industry Average
" They claim you can make returns but then they have you pay the shipping ONLY if you qualify and send them pictures to show WHY you want to return and that will determine if they accept it and refund you. "
- Anonymous
" I emailed them with pictures and what was represented on their website, and they could not even refund me for the bikini that was clearly not the one I ordered. "
- Anonymous
" I corresponded at length with a customer service rep named Mandy and showed her the guaranteed on their website that defective items could be returned at no cost to the customer and refunded. "
- Anonymous

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Alice, Customer Support