“My cat is normally indifferent to food but this one gets attention straight away. If I pause too long opening the tin she starts circling my legs. That’s new behaviour.”
“Didn’t realise how much my cat was picking at food before until this. Bowls are actually empty now and she comes back to check there isn’t more. It’s become a bit of a routine which I didn’t expect.”
“Didn’t expect such a dramatic reaction but my cat genuinely waits in the kitchen at the same time every day now. If I’m late she lets me know about it. Never seen her that interested in food before.”
“My box didn’t show up when it was meant to and I was already stressing a bit, sent a message and got a reply way quicker than I thought. They explained what happened, re sent it and even followed up after. Didn’t have to chase which was nice for once.”
“Been using this a while now and it’s just been solid. Had a question about my order and got a reply way quicker than I expected. Didn’t feel scripted or salesy, just someone helping.”
“Eli went above & beyond to help me with my order cats love the biscuits & I noticed a change in them for the better, I would highly recommend them to my friends & family”
“Being completely transparent, I had my reservations about Fuzzball Club at first, but Alex quickly won me over. I did encounter a few issues initially, but in a way that turned out to be a blessing in disguise, because it gave me a chance to see how the team handles problems when they inevitably arise.
My cats absolutely love the food. It seems high-quality, nutritious and competitively priced compared to similar brands. A small but satisfying bonus: the tins are aluminium, thinner and smaller than typical cat food cans and they stack beautifully in the cupboard. It’s oddly pleasing.
Customer support has been outstanding, responsive, honest and genuinely caring. It feels like the team truly loves what they do and has the best interest of cats at heart. That level of transparency and authenticity is rare and incredibly refreshing. I really hope this brand continues to grow, because they have the potential to change the cat food game for the better.
If I could make one suggestion, it would be to incorporate more user-generated content and cute customer cat photos and stop with the AI generated. You’re perfectly placed to showcase those and it would go a long way in building trust and establishing a stronger brand presence. The overall website user experience could also be polished a bit.
After having a genuinely awful experience with one of your competitors, including a vet trip for both of my cats due to unsafe fish bones, I’m very relieved and happy to have switched to Fuzzball.”
“Searched high and wide, tried Kat Kin and Untammed and the lot, and finally come across the best cat subscription company!! Couldn’t recommend them highly enough.”
“Didn’t think I’d notice much difference but feeding time is way calmer now. Everything arrives when it should and the whole setup just feels reliable. One of those things you don’t think about because it works.”
“I had a slight issue with my account and James at customer service fixed it for me and was realy lovely about it. And Sammy loves the food so that’s a bonus (a satisfied Sammy pictured)”
“Had a small issue with my order and the customer service was genuinely brilliant. Quick reply, friendly, and sorted it without any back and forth. Felt very human which is rare these days.
Nice to know there’s real people behind the brand. Big plus for me.”
