Furn On Reviews

Name: Furn On
Rating: 4.27

4.3 Rating 121 Reviews

83 %

of reviewers recommend Furn On

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Phone:

01207 505311

Email:

customer.services@furn-on.com

Location:

Unit 17D, Consett United Kingdom
DH8 6SY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good telephone contact re delivery. I love the table but because it is black the chips on two of the corners of the uprights showed up. Not huge and we didn’t feel worth sending back, covered with some black paint. No damage to packaging so feel it had to have been done in the packing. Not really good enough.”

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Posted 6 years ago

“Poor quality. Paint chips if you touch it.”

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Posted 6 years ago

Thank you for taking the time to provide us with your feedback. We are sorry you are not satisfied with your purchase and feel this is poor quality. This is extremely unusual for this range and we would like the opportunity to look into this further. If you can therefore get in touch directly we'd be more than happy to investigate further. Thanks Furn-On Customer Services

Posted 6 years ago

“Easy ordering and delivery as advised. Product good and easy assembly”

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Posted 6 years ago

Thank you Shirley for your concise review. It's good to hear that we exceeded your expectations and I hope we can help again in the very near future. Furn-On Customer Services

Posted 6 years ago

“Delivered as promised very useful and stylish contemporary well made componenants the pack includes glue, scews and dowels for fixing together love the design”

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Posted 6 years ago

Thank you so for choosing Furn-On. There is nothing more valued than our customers opinions. We are pleased to know that the delivery met your needs and that the Santos 4 Shelf Unit exceeded your expectations ! We look forward to helping you again soon. Furn-On Customer Services

Posted 6 years ago

“Good Customer Service and delivery system. The product (dining chairs) looks good.”

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Posted 6 years ago

Dear Luigi Nothing is more important for us than learning about our customer experiences. Thank you for sharing your feedback and most importantly choosing Furn-On It brings us pleasure knowing that our team here provided you with a great experience. Thank you again Furn-On Customer Services

Posted 6 years ago

“loved both the sideboard and table.. fits in perfectly to our scheme..”

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Posted 6 years ago

“Excellent customer service, fast and efficient delivery. Cal received to arrange felt date and text to give slot. Item arrived on time. Great service, would highly recommend .”

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Posted 6 years ago

Thank you for taking time to provide us with your review. We use 3rd party delivery carriers so a quick and efficient service is something we hope to achieve with them and it’s great when feedback advises that this has happened. We hope you enjoy your console Table, the Atlantis Claus Range is extremely popular and a stunning range. I hope we can help again in the near future. Thank you again Furn-On Customer Services

Posted 6 years ago

“Good quality, inexpensive. Very quick delivery”

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Posted 6 years ago

“I really like my table it looks lovely in my hall”

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Posted 6 years ago

“All cominication with Tony at Furn on via phone or email was all excellent and no question unanswered. Good delivery with a 2 hour time slot. Dining set was all that I expected it to be. A great company to deal with start to finish. Thank you.”

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Posted 6 years ago

Thank you Janet for providing us with your feedback. At Furn-On we pride ourselves on our customer Service so its great to hear this is matching your expectations. We try to provide a fast and efficient delivery service given that we deal with 3rd party services on this so again, great to hear this is effective. Thank you again for your feedback and enjoy you dining set. Furn-On Customer Services

Posted 6 years ago

“Great delivery service.”

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Posted 6 years ago

“Good service and a good product.”

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Posted 6 years ago

“Table arrived in a protective crate. Some help removing would have been nice .”

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Posted 6 years ago

“They are awful company. Delivered my bed in a damaged state. a replacement headboard which they promised to deliver never arrived in a month. When I requested for a full refund and take the item back they don't care. I'm left with a damaged item and it never was resolved even after I told them to take at small claims court. One they sold the product they don't care. Another pretty bad online retailer. I will strongly not recommend them.”

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Posted 7 years ago

“Like many customers here, Furn-On delivered the wrong item and then made me feel as if I was responsible for not documenting it. They then accused me of lying and refused to believe they had delivered the wrong item, this also involved a dubious delivery firm called Trident, which they use. They only partially refunded my purchase and quite frankly, carried out a terrible deception. To be avoided at all costs.”

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Posted 7 years ago

“Awful company, wrongly delivered item and offer of re delivery...whenever they could be bothered. Very much the customer problem, not theirs. Rude people at best”

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Posted 7 years ago

“I ordered a coffee table. I was called and said I’d like delivery the next day. It’s here and looks perfect in my new house.”

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Posted 8 years ago

“Probably one of the worst online purchases I have ewver made in years. Faulty / damanged product was received, returns was turned into a mess with terrible customer services over days. Puts me off using small businesses based on the issues created.”

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Posted 8 years ago

“Ordered our new living room furniture from furn on, lovely furniture, no problems and great quality”

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Posted 8 years ago

“Wrong table delivered - nearly 3 weeks later nothing was done to resolve problem First of all, let me comment on some previous reviews - it seems that they always try to suggest "faster" option with one man delivery on a pallet. And of course, everybody falls into it after waiting for god knows how long for their delivery. Usual phone call with information "we can get this to you after tomorrow but on a pallet, otherwise it will be next week". You end up then with pallet left on your doorstep and you need to carry all heavy furniture by yourself. But of course, they advertise free two man delivery. Anyway - to the point about my experience as delivery was not the worst one. Boxes were delivered and once I managed to get them by myself to the flat and opened them, I noticed that wrong coffee table was sent. I contacted them first day in the morning the following day to inform them about it and to request to start arranging collection - Person who I spoke told me that somebody would call me back with the time of collection by noon on that day. Nobody called me until late afternoon and when I called them again I was told that they sent me an email and before they do anything I need to send them pictures of the wrong table. That was the first shocker - even if they need pictures - nothing should stop arranging courier company - I think I know what I ordered and it doesn't require any verification (in fact everybody can return anything within 14 days anyway so what was this nonsense with pictures about ??). Anyway - I managed to send them pics and email with an explanation that I needed the wrong table to be collected by next day as I live in small flat and have no storage space for the boxes. They ignored that completely sending me to email back that tables will be exchanged next week and that they will confirm when exactly later on. Until Wednesday, following week nobody got in touch with me so I sent the email giving them final notice that if goods would not be collected by Friday - I would be disposing their goods and will be cancelling my contract with them. They did not bother to call me all day - so about 4 PM I called them to check if they received my email. Nicola told me that she literally was off the phone with courier company who will contact me in next 5-10 minutes to agree collection time. Of course, it was another lie as nobody contacted me. After a few heated phone calls they promised to collect table on Saturday - which for I had to arrange somebody to stay at home to wait for fro courier. Of course courier never appeared and following week they expected me to take another day off work to allow them to collect their boxes. They refused to refund my money until they collect their goods, yet for 3 weeks they did nothing to collect them. Bunch of rogue traders - I am now going via dispute claim back through my credit card issuer. Do yourself favour - and save yourself from stress. AVOID AT ANY COST - they don't give damn about customer service standards at all.”

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Posted 9 years ago

Furn On is rated 4.3 based on 121 reviews