“I am very disappointed! Delivery was confirmed for afternoon however the driver came at 10:50am. He called my mobile and when I said that we are not ready he said that he will be coming in 10 minutes anyway. Myself and my boyfriend had to unload the van and carry most of the furniture inside. Driver didn't wait for us to unpack boxes to check if everything is fine. When we unpacked sofa and kitchen table there was a big mark on the side of the sofa and huge scratch on the table, only mattress was OK. I thought we will not report it as we didn't want to make a big deal out of it. We left the wardrobe for the weekend to unpack and build and when we opened the boxed we were shocked! Mirror on the wardrobe door was broken, there were loose metal parts inside the boxes together with wooden parts, everything was scratched! There were footprints on each of the boxes. When I reported that to Furnipol they said that I should have checked everything during the delivery. I will never order from this company again. I prefer to pay more somewhere else and get undamaged goods! People be warned and don't buy anything from them. Their customer service is very poor too!”
“My dad ordered sofa bed, we realized it roken when we unpacked it. We didnt even start to assemble it. We gave them a call to complain about broken sofa straight away after unpacking, after all they blame us, dont even want to listen what we say to them!!!
Horrible customer service, waste of money!”
“Terrible customer service
Terrible customer service. People liying to you. I ordered bathroom furniture and sofa. Lady on confirmation call told me it will be delivered end of January. End of January I have been emailing them when it will be delivered. No responds at all after 2 weeks i called them they told me i need to wait another 3weeks for the bathroom furniture ti be done. I have been told they cant send the sofa and after the bathroom. I said i want to cancel the bathroom furniture and gey only the sofa. Suddenly it could be delivered seperatly. But i still wanted to cancel bathroom furniture as on their website is statef i can cancel order before is delivered. They have been so rude they i cant cancel order and in the end they told me they will not deliver anything for me and canceled whole my order.Not recomend at all very rude and unprofesional.”
“I ordered dinning table and chairs, I was good because it had advertised dimensions that I exactly wanted and I was able to choose colors and materials. But, when it arrived it was 20cm longer table from what I wanted, when I tried to call all different numbers noone answered. I sent an email explaining my problem and they just said this is dimension that we do and that is it . I said but on your website you have different dimensions, and they they just told me - website is wrong then and you can return it but you will have to pay another delivery for that.On top of that, I placed review on their FB page and they removed it and blocked me!!! I paid over £450 for something that is now big in my living room and will never be able to sell it for that price anymore. Never order from them!!!”
“Products from this seller are incomplete, and they do not wish to take ownership of missing screws. If there is anything wrong with your product, don't expect them to rectify it without a fight. They also incur hidden postage if ordering online, which they threaten for you to pay because you've 'committed' however you cannot pay at checkout because they add on the charges. I was an ebay customer.”
