Furniture 123 Reviews

“ This company is a scam. They sent me faulty furniture and in different colours, the products didn’t match their description in the website. Furniture 123, deliberately ignored my requests to return and get refund. They sent a text message that they won’t accept return and won’t give my money back. Fraudsters and scammers, they deserve zero stars!!! ”

“ I had to return an item - followed their processes to the letter - then was told the courier said they hadn’t collected it - well yes they did and you even said the way I said they collected and what they brought and would do was accurate - so why no refund? Disgusting! ”

“ Ordered a sofa however on delivery it was damaged. Contact made with customer services and sofa was collected a week later and I have to say refund into bank was two days after collection overall the customer services was good pity the sofa was damaged ”

“ I asked for a refund on the carriage of £39. ”

“ Thieves , stole £170 of my money no refund we didn’t open the parcel in there 7 days policy as my husband passed away it was the 8 th day we opened it , ti find it broken despite sending a death certificate and death notice they refused to refund us , the stress and upset this caused me on top of losing my husband was the worst time of my life , reported to trading standards I urge anyone DO NOT order from this company ”

“ I had a very disappointing experience with this seller. Bought a wardrobe that fell apart. The company said that it is my own fault because I must have assembled it wrong. Refused to refund or replace. Will never buy from them again ”

“ 95 delivery refund. ”

“ Robbers never gave us our refund heartless read the complaints page , had a death in family we were distraught opening a package last thing on our minds , we eventually opened it around 8 days later to find the mirror part of shoe store smashed despite me sending a death certificate because we hadn’t reported it in there 7 day policy they kept our money I reported them to trading standards I will never give up giving bad reports on this company even they stole £170 of my money at the most awful time of my life ”

“ Trying to gain contact with this company is almost all virtual - I have had no responses and just want a full refund. ”

“ Ordered a cot with next day delivery and only received half of it and kept getting told the spare part will be delivered to me by a date every time I called up on said date they would apologise and say it would take another 2 days and used the same excuse but can quite easily arrange a delivery to pick up the item I have after I requested a refund. ”