Furniture Village Reviews

"Do not buy a bed from here, we spent \u00a36000 and got delivered a mattress that\u2019s completely out of shape. No body came out for weeks and the guy that came out said the bed was off the scale and he had never seen a bed so bad, we\u2019re now a month later and they are now ignoring us and we can physically not sleep on the bed. To add on top we were told to get a more expensive mattress as it was the only one that worked on an electric ottoman, when it\u2019s delivered we are then told actually that information was wrong and this mattress doesn\u2019t work with the bed. The worst customer service I have ever received. And still without a bed. After spending \u00a36000."

"Do not buy a bed from here, we spent \u00a36000 and got delivered a mattress that\u2019s completely out of shape. No body came out for weeks and the guy that came out said the bed was off the scale and he had never seen a bed so bad, we\u2019re now a month later and they are now ignoring us and we can physically not sleep on the bed. To add on top we were told to get a more expensive mattress as it was the only one that worked on an electric ottoman, when it\u2019s delivered we are then told actually that information was wrong and this mattress doesn\u2019t work with the bed. The worst customer service I have ever received. And still without a bed. After spending \u00a36000."

"Do not buy a bed from here, we spent \u00a36000 and got delivered a mattress that\u2019s completely out of shape. No body came out for weeks and the guy that came out said the bed was off the scale and he had never seen a bed so bad, we\u2019re now a month later and they are now ignoring us and we can physically not sleep on the bed. To add on top we were told to get a more expensive mattress as it was the only one that worked on an electric ottoman, when it\u2019s delivered we are then told actually that information was wrong and this mattress doesn\u2019t work with the bed. The worst customer service I have ever received. And still without a bed. After spending \u00a36000."

"Do not buy a bed from here, we spent \u00a36000 and got delivered a mattress that\u2019s completely out of shape. No body came out for weeks and the guy that came out said the bed was off the scale and he had never seen a bed so bad, we\u2019re now a month later and they are now ignoring us and we can physically not sleep on the bed. To add on top we were told to get a more expensive mattress as it was the only one that worked on an electric ottoman, when it\u2019s delivered we are then told actually that information was wrong and this mattress doesn\u2019t work with the bed. The worst customer service I have ever received. And still without a bed. After spending \u00a36000."

"Do not touch this Company with a\u2026\r\nDo not touch this Company with a bargepole. It takes no regard to Sale of Goods Act legislation that expects products to last, and be fit for purpose and they hide behind their own \"guarantees\"\r\nI bought this very attractive Study Chair in November 2020, and over the last 6 months the faux leather covering has split and frayed on the seat itself and the arms. I have written to the Company both to their service centre, and their owner\/CEO Peter Harrison, sending pictures. Rather than try to help a dissatisfied customer they simply hide behind their 2 year guarantee. By their actions they are de facto saying that their furniture, and this chair in particular will only last 2 years. I'm now off to the Furniture & Home Improvement Ombudsman to complain, and sit outside their largest and newest Store with my picture placard to show people thinking of going in. I'm a Citizens Advice Bureau Advisor and am not going to give up this fight. My previous chair from John Lewis lasted me 20 years and I only discarded it to match my new study decor. Unbelievable treatment of their customers by this Company. Look it up on line, it's the East River Pier 17 office chair in Cream and sells for a whopping \u00a3469, reduced from \u00a3629!!"

"Avoid this chain. We purchased a 3 seater recliner and we can't recline it as the footrests overlap. We reported the issue, someone came out who wasn't able to fix it and we were told we'd have someone follow up. That was months ago and nothing. Disgraceful"

"less than 24 hours after delivery and the sofa is already looking in bad condition.\r\n\r\nwow what a dreadful company to deal. a sofa delivered less than 24 hours ago and already there loose chunks of leather. the sofa is totally non supportive and gives horrific back pain as the seat base doesn't offer any support and sinks down. should you try and use the foot stool your legs are supported by your body sinks down into the seat creating your body to curve which is going to give back pain and spinal damage in the long run. customer service is zero. they do not answer the phone in store giving all manner of excuses. many answer phone messages left and never one returned. shame on you furniture village your leeds store is an embarssment to the industry. a rude store manager evasive in giving the guarantees we asked for claiming the settee had a spec upgrade. clearly it hasn't its totally unfit for purpose and impossible to sit and relax on."