“I have bought these three seater sofa after three months sofas goes down...these sofa are of very bad quality.... Please don't buy these sofas you are going to regret if you buy these sofas... Your money will be wasted”
“I purchased a 2 seater leather recliner on 02.09.25 and it was delivered very quickly, on 06.09.25.
The delivery drivers assembled the sofa and left.
Within minutes of them leaving i noticed a hole in the leather so i found the phone number and contacted Furniture instore and told them about the hole in the sofa and asked if the drivers could come back and take the sofa back. The person said the driver would be too far away to return and some one would contact me on Monday 08.09.25.
No one did. It had only been 10 minutes so he could not have been more than a few miles away, if that.
Since then i have sent photos of the hole in the sofa by whatsapp and email without Furniture instore getting back to me.
In total i have phoned Furniture instore 4 times and whatsapped them 3 times and just get told they will contact me, but never do. I have had no contact from them other than an email asking me to leave a review.
I sent an email through their website asking for the sofa to be collected and issue me with a full refund.
I am not very hopeful of that happening so my next course of action will be Trading standards, the credit card company, and then the Small Claims Court.
I have CCTV footage of the drivers leaving with a time stamp and screenshot of the time i phoned Furniture instore as proof of the timeline.”
“Purchased 3+1+1 Genuine leather suite 3 seater leather appears to have top coat which is cracking and peeling there answer is the damage looks to be caused by myself both chairs are fine would not recommend purchasing from them have had leather sofas for years never had this problem”
“The lads that delivered our 3+2+1 TAN LEATHER reclining suite arrived on time, both were very polite and helpful, nothing was too much trouble for them. My husband and I were very impressed. Thank you”
“cheap and nasty china sofa leather not real leather cheap bonded or vinyl all seat sagging and misshaped within 3 mouths customer services so poor trading standards investigating RESPONSE IS INACCURATE PayPal offed full refund if I return at my cost within 5 days and had to be in the same condition as it arrived which was impossible due to the poor quality beware of the lies if I was offed full refund just shows were the burden lies and concerns about fire safety regulations as there china made wish I could post pictures
furnitureinstore never offered a replacement or a refund more lies
been looking at the fire safety labels on the sofa and chairs after seeing report some are fake I have contact furniture instore for investigation concerns
I don't believe funitureinstore manufacture correct me if I am wrong but are imported from china”
