Fusion Online Reviews

1.57 Rating 7 Reviews
14 %
of reviewers recommend Fusion Online

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Placed an order with Living Social website - order number 31790283, voucher number NUJQMT-JACS8V. Acknowledged and redeemed, confirmation received that my order was being processed on the 26th November 2019. Since then despite numerous attempts and an equal number of no replies/site falling over I have heard nothing at all. Have spoken with Living Social and whilst they accept my plight the order was “placed with a supplier” and consequently they adopted a Pontius Pilate approach. Very very disappointed as the purchase was a present for my daughter. Has really put me of dealing with websites like Wowcher and Living Social.
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Posted 2 weeks ago
Bought 2 king size fleece through wowcher in november. Sent an email which was never replied to. I think wowcher should be investigated for dealing with dodgy companies. Won't be using fusion or wowcher again.A SCAM
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Posted 2 weeks ago
Paid £68 for pillows, never delivered them. Their contact number doesn't work, and emails are not replied to. Bought the voucher through wowcher.... Beware!
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Posted 2 weeks ago
Bought a product in Mid November from Fusion...still waiting!! Got an email today saying sorry (a not very heart felt one) and asked if I wanted a refund or replacement....all I want is what I ordered!! DO NOT ORDER PRODUCTS FROM THIS COMPANY...YOU HAVE BEEN WARNED!!
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Posted 1 month ago
Parcel was due to be delivered 04th to 05th, did not show. Then advised would be delivered Saturday 07th and it wasnt. Contacted Fusion to ask what was going on all they said was Hermes Tracking says you SHOULD have it in a few days. They did not follow it up. I followed it up and after an argument with Hermes who only want to deal with the seller, found out it was lost on Saturday. Hermes then said the seller must call us and I emailed again and told they have to wait 48 hours for a response. Went intonthe ebay page and they were actually notified yesterday at 1633 that Hermes was instigating a Claim Code for the seller. NOTE this was in the system before Herwmes said it will take 48 hours to hear back. SO how did I manage to find out then. It has since been repeated by Hermes the seller can call but Fusion wont. I now have to wait and am out of pocket and no delivery. I have requested a new item be sent out next dsy delivery but nothing. This is not unreasonable considering if they had soeted it out and made the phone call I would not have had to spend an hour trying to communicate with Hermes and 7 days now sitting st home waiting. Abaolute disgusting Customer Sevice. Furios and upset already a heart condition.
1 Helpful Report
Posted 1 month ago
Customer services leave A LOT to be desired. Ordered via wowcher and expected delivery date well past due. Contact page does not work and no phone number available so had to contact wowcher customer services. Still unresolved. Not impressed and would not recommend - too easy to hide from problems if no direct contact details for the customer.
1 Helpful Report
Posted 6 months ago
Fusion Online is rated 1.57 based on 7 reviews