“
Trying to return a rug to get a refund . Contacted Fy TWICE -no reply . Have I lost my £300?? WHY don’t you rely ???
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posted 3 years ago
- Janine
“
I ask a rep if i could get details on my order and was told that it still hadn't printed yet, when i asked for a refund I was told i had to wait for it to ship to me to send it back when in fact it hasn't even shipped yet.
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posted 3 years ago
- Michael L Griffen
“
Terrible communication. Waited over a week for a rug. When I emailed asking where it was, within 5 minutes I received a notification that I had been refunded without an explanation as to why the order had been cancelled. Still haven't heard from Customer Services in relation to this.
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posted 4 years ago
- Anonymous
“
Had an issue with my order 5 days ago and used contact form to get refund, no response. Tried using the DM service, no response. Now resorting to commenting on Facebook posts but still no response! Do they have a customer service team?? And if so when do you think you’ll respond?
”
posted 4 years ago
- Laura
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To the Fy company can you please respond to any of my messages so I can arrange a refund of the first item I never received and get an update on the second item I ordered to replace the one that is missing.
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posted 4 years ago
- Anonymous
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It’s been 9 days and still no response or dispatch of our items so today I sent an email requesting a refund.
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posted 5 years ago
- Anonymous
“
It has been over 2 weeks and still no solid answer about a replacement/refund.
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posted 5 years ago
- Kerri Cislo
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I still have had no response and my order has not been delivered. The money was taken from my account 04/02/19 and still no refund. This is outrageous customer service. Can someone let me know what is going on ASAP?
”
posted 5 years ago
- Sarah
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After contacting customer service and getting placeholder messages to apologise for the delay in responding due to 'busy period after Christmas and New Years', I did receive a refund of the discounted portion of the charge.
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posted 5 years ago
- Anonymous
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My order never arrived. I then asked for a reshipment and a tracking link, but so far nothing has been reshipped and I have also not received a refund
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posted 5 years ago
- Isabeau Sas
