Gala Bingo Reviews

2.6 Rating 325 Reviews
A
Happiness Grade
A

Customer Service - Good

100.00%
Industry Average
I had some problems with My withdrawal sometime ago and tried to phone customer support but they were not really very helpful. customer service is the base of any business and If its bad then it reflects negatively on the company. I have had a good run with them apart from the way they handle customer issues over the telephone.
posted 7 years ago - Oscar Lewis
Best email response times anywhere for an online casino. However, I would wish the guys at gala would make it quicker to receive money. The 3-7 days waiting period is too long. Other than that, great service and an excellent variety of well-paying games
posted 7 years ago - Tyler Evans
Hello friends. I tried Gala Bingo and the only major issue I had with them was the phone customer service which was quite difficult to connect. However, they replied all My emails on time and also helped me through the chat button on the website. Thank you.
posted 7 years ago - Libby
A lot of these negative reviews are just newbies that are sour because they didn’t win anything. Galabingo.com is great, customer service is great, and the site is great. It is a gambling site, of course you might lose, but you might also win. Don’t be so sour about it. I really enjoy Galabingo.com and would definitely recommend it.
posted 8 years ago - Amy Rees
I have seen a lot of posts about the great customer service and I just wanted to say that I disagree. They are great if you call them but I have had struggles getting them to answer my e-mails and chat messages. I guess I’m just not a phone guy so this is bugging me greatly. On the phone they are super helpful though.
posted 8 years ago - Daniel Willis
Best customer service ever! I randomly lost a bunch of loyalty points from my account. It suddenly disappeared and I have no idea how it happened. Anyway, I called the number on the website and they had my points back to me in like 10 minutes. They rock!
posted 8 years ago - Maya Smith
I was on hold with the support team for 15 minutes. I didn’t like it and am disappointed in the customer service. However, the website is clean and looks good so I can’t complain about that. When they finally did answer my call I received the help I needed though.
posted 8 years ago - Maria Williams
The site is really easy to use and i like to enjoy the game on my tablet and mobile quite often. One thing i would suggest to Gala is to invest more in their customer service and make it easy to get in touch for help on call.
posted 8 years ago - Joshua
The deposit bonus with gala is pretty nifty. I never end up getting just what I deposited, rather i get a bonus always. I only like a slots a little less. I can recommend the site to a friend any day. The excellent customer service makes the experience even more satisfying.
posted 8 years ago - Bella
One of the reasons Galabingo.com stands out from its competition is its 24 hours customer service. If you have any issue when gaming at whatever time, you can chat or call the customer service and receive immediate help assistance. Furthermore, their cash-out services are safe and have been proven over the 9 years that they have been in operation.
posted 8 years ago - Ema.