“Order number NT Order - GB002351089
Order number NT Order - GB002351089. Placed and order on Sunday and spoke to the agent on Tuesday for an update. The staff in Stokeholm answered the phone who clearly didn’t care about the customer or his employers’ business. He was unable to answer the delivery date (3-5 days was promised), no apologies or any effort to resolve the situation. The staff was unable to escalate as this is “not” the company policy and I must send and email. He cancelled the order without my consent or knowledge. I have since received 10s of emails asking me to order again…and they will offer a “new” delivery code. If you want to spend £££ do somewhere else don’t waste your time expecting customer service from GANT. The staff need real training in customer service and should have access to the right information.”
“Terrible experience at the Jio Mall, Mumbai store. Poor customer service. Manager hasn’t called back for over 12 days now and assistant manager says go ahead and complain !!! Emails to customer care unanswered since 3days - Appalling to say the least !!!
Once you buy from them they don’t really care not even for their own faulty product. The Tshirt I purchased has given out all its colour and they simply say it’s a dyed fabric … ofcourse it may be but never experienced this quality from a brand and not like we don’t use other dyed products but fading in 1 wear is terrible quality !!! A NEVER TO GO TO BRAND unless you want to WASTE ur MONEY”
“To whom it nay concern
We would like to say how incredibly helpful Jessica was on our visit to Gant at bluewater today. Nothing was too much trouble and her demena was very cheerful, as a customer we would highly recommend her ability to make us feel valued and our shopping experience therefore was excellent
well done Jessica
kind regards
Norman Smith
happy customer”
“delivery time was estimated 3-5 working days, this is now day 7 and no sign. No trackable package or response to phone calls or emails. Shocking customer service do not purchase from their website.”
“Poor company to deal with. My issue is with the 3/5 day delivery lead time on the website (or next day delivery if ordered before 2pm) . I was advised (after having to chase my late order) that it would now be 5/7 days due to an annual stock check. This was a gift which now won't make the birthday date. Thanks Gant. Tomorrow will be day 9. Fuming; still no sign of my product and customer services ignoring my emails to find out why they're STILL advertising 3/5 days or next day delivery when they know full well they can't fulfil that. The website is currently continuing to knowingly mislead customers.”
“Very helpful staff. Ordered 2 jackets online as wasn’t sure of size. 1 returned easily and refund immediate. First class service and products. Thank you very much.”
“Sent me an email offering a Spring promotion of 20% off specified items. Tried to order a gilet but in spite of entering the promotion code was only offered a 10% 'introductory' discount (even though I have bought from them previously and already have an account). Complained to Customer Services who replied that they had fixed the problem. They hadn't. Complained again and received further advice, but their system then came up with a violation code implying incorrectly that the item I was trying to order wasn't eligible for the 20% discount, which it was. I gave up on Gant and bought something elsewhere.”
“Have purchased several items direct from Gant and am always pleasantly surprised at just how prompt the delivery service is and just as importantly, the excellent quality of the garments I purchase. I also buy direct from a company that would be considered a direct competitor (think Italian and four legs!!) and their delivery service is very poor. Will definitely order from Gant again. Cheers.”
“Very happy with the product 'Rugger merino wool hat' but I didn't like the colour so opted to return and order a new one in a different colour. As it was in the sale and stock was low opted to buy separately rather than request exchange. Its been nearly two weeks now and no confirmation of return recieved and no refund.”
