Gardening Express  Reviews

“ I ordered £40.97 worth of plants with delivery charge all paid for on 23/4/25 and have never received my order. My numerous attempts to contact them resulted in being told my emails etc were only put into spam and to stop writing. I to this date have no answer and no goods and no refund. ”

“ No delivery no refund and no response. I’ve logged it as fraud with my bank ”

“ 1 star – Unacceptable delay and poor communication I placed an order with Garden Express on the 5th of May and, as of today (over 16 working days later), I have still not received a clear update or my delivery. ”

“ I ordered plants expecting them to arrive in good condition, but they were completely damaged upon delivery. ”

“ delivery date given for a few days later so arranged to stay home from work and only one plant got delivered. ”

“ Chased for delivery, arrived a couple of days late Plaint was in awful condition, had been munched by bugs, the bottom leaves of the 'tree' were yellow with spot on denoting disease, those that hadn't already fallen off. Photo's sent to prove condition of plant to 'customer services' who told me it wasn't in poor condition!!!!!!! This is daylight robbery! ”

“ Neither however would still be alive had I not known how to look after them! I contacted gardening express who tried to pass the blame for damage on to the delivery company over and over again! The delivery company is not at fault! Knotting carrier bags tightly around stems and leaves and then sellotaping the pots together is what has caused the damage! They will not even comment on the thrip issue and the repeated response is they will be OK in the long run! Can you imagine receiving a dress which is ripped and telling a customer don't worry you can repair it and it will be fine in the long run! Each email takes a minimum of 48 hours for them to respond so this back and forwards has been going on for what feels like an age now! The response I received 2 days ago was to return the plants at my own expense to get a refund if I'm unhappy, they refuse to do anything else as the plants are alive. ”

“ Were do I start waited ages for delivery but when it did arrive disappointed is an understatement got a full refund but bitterly disappointed with quality and size of fuchsia cuttings was a joke lavender was near dead soil dry stems brown like they had been scorched overall a very bad experience with quality of goods but on the other hand refund was promptly given. ”

“ They also sent me three pathetically small plants that were clearly much smaller than those on their web site - I sent two emails to Gardening Express, one to the person I was liaising with regarding the delivery the second via their web site - neither were replied to. ”

“ 99 delivery What I expected was 2 full tall plants of 90 to 1. ”