Gardening Express  Reviews

“ No delivery, no response from customer services. Quick enough to take your money. Appalling customer service avoid at all costs ”

“ Given the overall state of the delivery, I do not feel that the quality meets an acceptable standard or reflects the value of the purchase. ”

“ I placed an order on 21st June 2025 and have still not received anything. No delivery, no proper updates, no refund – and no customer service whatsoever. I've emailed several times with no response. This has been the most frustrating online order I’ve ever experienced. Avoid this company unless you want stress, silence, and missing orders. Very disappointing experience. ”

“ not delivered it to the correct address and customer service never replies to any emails! I've emailed multiple times to 2 different email addresses and I'm pretty sure they're just ignoring it, as when I was enquiring earlier about delivery status they were responsive. ”

“ Diseased tree eventually delivered Ordered a peach tree. Delivery took a month and I was ignored when I messaged Gardening Express to ask about my delivery. When my tree arrived it had eaten leaves and was diseased. I have complained but they want more photos and don't want to rectify the problem. Buyer beware. Don't expect a good customer experience. ”

“ This was my second order, volcanic tree ferns, despite waiting a good while for delivery, once delivered I was to overlook that. ”

“ The delivery took weeks and when the order arrived one item clearly had extensive leaf blotch virus. ”

“ - *No Dispatch*: Despite their promise of a “reasonable delivery time,” no goods were ever sent. ”

“ The second delivery (36 days after order) included a packing slip with more items ticked off than what I received so I'm pretty sure I won't get the full order. ”

“ Very disappointed with this company Will never ever use them again. Delivery takes far too long you have to keep chasing all the time. We ordered a smoke bush described as a large plant costing £39 it arrived today it was very small could have gone locally and picked one up for half the price, very disappointed feel very annoyed told everyone one I know don’t buy anything from them. Kathy ”