Gardening Express  Reviews

“ Terrible experience! Received a tree with broken branches and horrendous packaging and despite sending the photos (they asked for specific photos which were impossible to take) they said they won't collect it. They said i have to send the tree back via a courier which is ludicrous as I cannot wrap it as don't have the special machine and the cost would have been higher than my refund was going to be. Terrible company, avoid! ”

“ You should be ashamed of yourself for running such a substandard business, your customer support is non-existant. I placed an order for £700 of plants almost a month ago, still no update on the status! Can't even see an option for a refund! STAY CLEAR OF THIS COMPANY! ”

“ Btw, it is a nightmare asking for a refund. ”

“ I would give zero start. plants arrived dead, zero customer service. ha dto claim refund thru my bank. took almost month to deliver but anyway there was nothing to rescue.AVOID ”

“ Plants originally arrived at end of June 2025 and now 6 weeks later and no refund. ”

“ Sent me two dead cherry trees and a peach tree looking very sad. Hasn't responded to any emails looking for a replacement or refund. This was 3 weeks ago ”

“ 2 months after ordering with them I'm still waiting for my order to be completed. I have emailed on numerous occasions, asking where my order was initially but then requesting a refund. No replies, all the negative reviews should be used by them to initiate changes in all aspects of their company, sadly I do not think this will ever happen. Do not buy from them, pay a little extra elsewhere for peace of mind. ”

“ I can't speak to anyone, I no longer want my order, I just want a refund. ”

“ I placed an order on 21st June 2025 and have still not received anything. No delivery, no proper updates, no refund – and no customer service whatsoever. I've emailed several times with no response. This has been the most frustrating online order I’ve ever experienced. Avoid this company unless you want stress, silence, and missing orders. Very disappointing experience. ”

“ Ordered plants, didn’t turn up, then was informed my order was being prioritised still didn’t turn up, sent 3 e-Mails asking for refund getting no response ”