AXA Insurance Reviews

“ Do not use Axa car insurance ever,poor customer service,unprofessional and check youre policy if you have an accident, they won't give you a replacement car if yours is in the garage, won't recommend to anybody, waiting time to get through is also long,go elsewhere. ”

“ The customer service, engineering team, and senior team are appalling. ”

“ My encounter with AXA Insurance was a complete disaster. Their customer service was terrible, and the claims process was painfully slow. Communication was virtually nonexistent, making the entire experience frustrating. I strongly recommend avoiding AXA if you want a reliable and stress-free insurance experience. ”

“ Stay away from these crooks. Had total loss and two months later non payment. There service is a piece of .... ”

“ Disgusting service and basically downright lies. ”

“ Simply put ..seriously.... stay well clear..dismal customer service in every respect....I'm not even going to try and explain....JUST TRUST ME ”

“ I have had insurance with axa for years, however we decided to buy a new car. the car we bought then fell through so we had to reinstate our existing car. AXA then wanted more money (a lot more) to do insurance for car that they had insured for years, also they are quick to cancel but with respect to helping to reinstate totally useless. My advice STAY WELL CLEAR they only want the money and very poor customer service - totally unprofessional and useless ”

“ I recently had the misfortune of relying on AXA Travel Insurance for a trip, and my experience with their services has been nothing short of abysmal. ”

“ Been waiting for over 500 pounds since April (almost A YEAR go). Customer service is terrible, it's impossible to speak to someone over the phone. It's only easy when you book (cause of course you are paying). I do not recommend this at all! ”

“ Shocking non-existent service. Company should not be operating. Phones not answered after hours of waiting when I tried to claim on Coverwise travel insurance 3 months ago after a serious accident. Now they're trying to pay me off to cancel my complaint - after a call out of the blue from their Mexico complaints team, 3 months later. ”