Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had agent Charlotte sort out insurance queries for me, such a pleasure to be dealt by her "first class" thanks Gerald.”

Helpful Report

Posted 3 years ago

Hello Gerald, Thank you so much for your review! We are glad Charlotte was able to help with your queries, I will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Easy and efficient”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! we are glad you found the service easy and efficient. Have a great day. Anu @ Carrot

Posted 3 years ago

“I had a customer service advisor called Megan she was so fast and quick answered all my queries really impressed with the live chat service. Thank you Megan for the help today. I’m really satisfied.”

Helpful Report

Posted 3 years ago

Hello Kiran, thank you so much for your review! We are glad Megan provided quick and efficient customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot

Posted 3 years ago

“Owen helped me understand everything clearly! Helpful staff with polite personality!”

Helpful Report

Posted 3 years ago

Hi Bridie, Thank you so much for your review! we are glad Owen was able to help with your queries, have a great day! Chris @ Carrot.

Posted 3 years ago

“Great help with problems very understandable about what is going on with your car great company”

Helpful Report

Posted 3 years ago

Hello Robert, thank you so much for your review! We are glad you found our service helpful and understandable of your problem. Have a great day! Anu @ Carrot.

Posted 3 years ago

“They were hard to get through too but when I got through Cerys was a massive massive help thank you soo much”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad you found Cerys very helpful. I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Would like to leave an amazing review for Megan she went above and beyond the call of duty to sort out a few issues with my insurance could not have been more helpful thank you Megan once again. She is a great asset to your company.”

Helpful Report

Posted 3 years ago

Hello James and Karen, thank you so much for your review! We are glad Megan has gone above and beyond in providing great customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“one of the best and cheap insurance staff really helpful really injoying talking to staff and asking questions making me feel not scared of insurance. Black box i think by far the best for young drivers”

Helpful Report

Posted 3 years ago

Hi Maros, thank you so much for your review! we are glad you are happy with the service and also glad the staff has been really helpful in answering your queries. Have a great day. Anu @ Carrot

Posted 3 years ago

“Meg was very helpful in live chat and made the process of updating the policy very quick and easy”

Helpful Report

Posted 3 years ago

Hi Ben, thank you so much for your review! We are glad Megan provided quick and easy customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Every efficient live chat”

Helpful Report

Posted 3 years ago

Hi Dominik, thank you so much for your review! We are happy you have found our Live Chat as an efficient means of communication. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Claire was so helpful despite my dilemma being out of get control, Claire has gone above and beyond to attempt to help me great service!”

Helpful Report

Posted 3 years ago

Hello Annie, thank you so much for your review! We are glad Claire has gone above and beyond in providing great customer service. I will make sure this gets fed back to Claire. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Charlotte W really helpful getting my policy renewed. Quick and easy service.”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad Charlotte provided quick and easy customer service and helped get your policy renewed. I will make sure this gets fed back to Charlotte. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Very helpful. Very quick responses.”

Helpful Report

Posted 3 years ago

Hello Petra, thank you so much for your review! We are glad you found our customer service helpful and quick. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Cerys helped me so quickly and efficiently lovely and comforting to talk to :)”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad you are happy with Cerys' customer service, I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Had to contact carrot today as i had purchased a new car, all sorted over live chat and was easy enough to do.”

Helpful Report

Posted 3 years ago

Hello Trystan, Thank you so much for your review! we are glad you were able to change your new vehicle on Live Chat, have a great day! Chris @ Carrot

Posted 3 years ago

“Reasonable price”

Helpful Report

Posted 3 years ago

Hello, thank you for your review, we are glad you are happy with your policy price. Have a great day! Chris @ Carrot.

Posted 3 years ago

“Sophie helped me today , she answered all of my questions and resolved my issues as best as she could”

Helpful Report

Posted 3 years ago

Hello Morgan, thank you so much for your review! We are glad you found Sophie helpful and was able to answer your questions and resolve your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 3 years ago

“Hi great customer service, I spoke to sophie and she tried her best to sort everything out for me and was really good to talk to as-well as she was very polite and helped me find out what I wanted to know thanks”

Helpful Report

Posted 3 years ago

Hello Declan, thank you so much for your review! We are glad you found Sophie polite and helpful and was able to sort out your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 3 years ago

“As a first time insurance holder I thought carrot was a company that was reasonable after a few hiccups I have had the help of Megan a member of the company who has gone above and beyond to help me today thanks so much for the time and support 😊😊”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review! We are glad Megan has gone above and beyond and was supportive. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

“I spoke to Megan today, they were very helpful and friendly. Quick and supportive responses. Resolved my issues well. Great customer service!”

Helpful Report

Posted 3 years ago

Hello Caitlin, thank you so much for your review! We are glad Megan provided quick, helpful and friendly customer service and your issues were resolved. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 3 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews