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Carrot Insurance Reviews

3.8 Rating 3,599 Reviews
71 %
of reviewers recommend Carrot Insurance
3.8
Based on 3,599 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Within 5 Days
Documents Delivered On-time
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Carrot Insurance Reviews
Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous
Anonymous  // 01/01/2019
Rewards you for driving well, good user-interface, good price 👍
Helpful Report
Posted 2 years ago
Hello, thank you so much for your review! We are glad you are happy with the price and believe we have good user interface. Keep up the great driving for them rewards! We hope you have a great day! Chanice @ Carrot.
Posted 2 years ago
Very pleased with the customer service and the agent I spoke to was very helpful
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Posted 2 years ago
Hello, Thank you so much for your review! We are glad our agent was helpful and you are happy with our service. We hope you have a great day! Chanice @ Carrot.
Posted 2 years ago
I’m a new driver, the adding documents was so easy customer service was so helpful. Having a black box was arranged over txt and they came to my property to install. Really happy.
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Posted 2 years ago
Hello, Thank you so much for your review, we are glad you found sending your documents into us easy and as you have had your black box fitted. Have a great day! Chris @ Carrot.
Posted 2 years ago
spoke with lee today and solved my problem and very happy with the action given
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Posted 2 years ago
Hi, Thank you so much for your review, we are glad you are happy with Lee's service and as he solved your query. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.
Posted 2 years ago
I spoke to jack on a live chat he managed to solve my queries and got everything sorted. Perfect service lovely staff and friendly. Would recommend!
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Posted 2 years ago
Hi Mckayla, Thank you so much for your review, we are glad Jack was able to solve your queries and was friendly and as you would recommend us. I will make sure your feedback gets passed to Jack. Have a great day! Chris @ Carrot.
Posted 2 years ago
they helped me with everything and paul was great
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Posted 2 years ago
Hello, thank you so much for your review! We are glad Paul was able to help you with your query. I will make sure this gets fed back to Paul. Have a great day! Chris @ Carrot.
Posted 2 years ago
Yeah but the service is too slow. But the live chat is good for help
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Posted 2 years ago
Hello Savneet, Thank you for your review! We are glad you are happy with our help on Live Chat. Have a nice day! Chris @ Carrot.
Posted 2 years ago
Easy to use, very helpful with anything that needs sorted or changed and very quick and efficient service, price for insurance is very good aswell, customer service is definetly 5 stars for my query’s and problems.
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Posted 2 years ago
Hello, Thank you so much for your review, we are glad you find us easy to use, you are happy with our service and find the price of your insurance good. We hope you have a lovely day! Chanice @ Carrot.
Posted 2 years ago
Excellent customer service from jack
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Posted 2 years ago
Hello Paige, Thank you so much for your review! We are glad you are happy with Jack's customer service, I will make sure this gets fed back to him. Have a great day! Chris @ Carrot.
Posted 2 years ago
Very good customer service
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Posted 2 years ago
Hi, Thank you so much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.
Posted 2 years ago
Owen helped me with my insurance need. Best customer service and insured me in No Time. Abdullah
Helpful Report
Posted 2 years ago
Hi Abdullah, Thank you so much for your review, we are glad you are happy with Owen's customer service and as you were insured in no time. I will make sure this gets fed back to Owen. Have a great day! Chris @ Carrot.
Posted 2 years ago
They are customer service iz good Nd friendly
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Posted 2 years ago
Hi, Thank you so much for your review, we are glad you find our customer service good and friendly. Have a great day! Chris @ Carrot.
Posted 2 years ago
Owen was most helpful, answered quickly and dealt with my query with maximum efficiency, would be more than happy riding through the gates of Mordor with this man by my side, Sauron and his evil orc army wouldn’t stand a chance
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Posted 2 years ago
Hello, thank you very much for your review. we are glad Owen was helpful and dealt with your query quickly and with maximum efficiency. Have a great day! Chris @ Carrot.
Posted 2 years ago
Very helpful and efficient service by Ellie today. Unfortunately she wasn’t able to find the information herself however she assured me it will be looked into further and I will be advised no later than today.
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Posted 2 years ago
Hello, thank you so much for your review! We are glad Ellie was helpful and efficient. Have a great day! Chris @ Carrot.
Posted 2 years ago
Claire the advisor was absolutely amazing and went through everything with us and answered every question we asked her and nothing was too much trouble for her and she took her time and helped us upload the documents and talked us through it all and was so patient too, massive thank you claire
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Posted 2 years ago
Hi Tracey, thank you so much for your review. We are glad you are happy with Claire's service and as she was helpful whilst uploading your validation documents and was patient. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.
Posted 2 years ago
I was helped by a individual called Joe today and he was very helpful I would just like to say thank you to Joe
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Posted 2 years ago
Hello, thank you so much for your review! We are glad Joe was very helpful in assisting with your queries. I will make sure this gets fed back to Joe. Have a great day! Chris @ Carrot.
Posted 2 years ago
Claire from customer service gave me absolutely brilliant service. True angel from heaven, clearly goes above and beyond and isn’t afraid to have a bit of banter and be extremely nice to customers. Great employee.
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Posted 2 years ago
Hi Ahmed, Thank you so much for your review! We are glad you are happy with Claire's customer service. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.
Posted 2 years ago
I couldn't fault this company twice iv needed help and both times they have hone above and beyond to help me. Today Claire really helped me she was fantastic thank you
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Posted 2 years ago
Hello Kamran, Thank you so much for your review! We are glad that we have gone above and beyond to help with your queries and as you found Claire's service fantastic. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.
Posted 2 years ago
Been with carrot for 6 months now. They gave me the cheapest quote and I’ve not had one problem with any of their team or services. I also needed to purchase some more miles and they were quick and helpful for me to do so. 100% recommend!
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Posted 2 years ago
Hi, thank you so much for your review! We are glad you have been a customer with us for six months and have never experienced any issues. We are also glad you found us quick and helpful in solving your enquiries and would recommend us. Have a great day! Anu @ Carrot.
Posted 2 years ago
Really helpful all the time. Sophie helped me today and she was really helpful and kind
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Posted 2 years ago
Hi Kamran, Thank you so much for your review! we are glad you find Carrot helpful, thank you for your feedback for Sophie. I will make sure this gets fed back to her. Have a great day! Chris @ Carrot.
Posted 2 years ago
Carrot Insurance is rated 3.8 based on 3,599 reviews