Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carrot insurance are very helpful and easy when setting up insurance. The online chat they have always have staff that are very helpful and nice and they always manage to solve my issue quickly. The price for my insurance is very good and was cheaper than any other insurance company I looked at and I would highly recommend them to a friend especially other young drivers like myself.”

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Posted 4 years ago

Hey Ellie, thank you so much for your review. I hope you have a wonderful day! Many thanks - John @ Carrot

Posted 4 years ago

“not far into my policy but the live chat is a great tool and the people you speak to are very nice.”

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Posted 4 years ago

Hey, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 4 years ago

“The wingman kept me right and improved my driving skills. The week rewards motivated me to drive better! The live chat was useful and fast!”

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Posted 4 years ago

Hey, thank you for your great review! Many thanks - John @ Carrot

Posted 4 years ago

“I spoke to someone via an online chat and they was so helpful and helped me with what I needed! It was so easy and quick! I was very impressed”

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Posted 4 years ago

Hey Aleyah, thank you so much for you review! Many thanks- John @ Carrot

Posted 4 years ago

“Very happy, quick and easy setup, was very helpful in the process of getting insured and also reasonably priced”

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Posted 4 years ago

Hey Dan, thank you for your review! Have a great day. Many thanks - John @ Carrot

Posted 4 years ago

“Friendly, helpful staff and chat function. Efficient systems With payments and communication. Good price cover with great benefits with the box. Very happy.”

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Posted 4 years ago

Hey Charlie, thank you so much for you review! Many thanks- John @ Carrot

Posted 4 years ago

“Carrot insurance is a great insurance company for first time drivers like myself as they are not only cheap they also have excellent team members as they are very helpful and polite and easy to get in contact with.”

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Posted 4 years ago

Hey Orlagh, thank you so much for you review! Enjoy your day. Many thanks- John @ Carrot

Posted 4 years ago

“Super lovely customer service! Very efficient and informative!”

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Posted 4 years ago

Hey Emma, thank you for your review. Have a fantastic day! Many thanks- John @ Carrot

Posted 4 years ago

“Super efficient and informative! The live chat customer service team were lovely!”

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Posted 4 years ago

Hey Emz, thank you so much for you review. Have a great day! Many thanks- John @ Carrot

Posted 4 years ago

“Always quick and helpful on the live chat, straight to the point and problem is always resolved immediately”

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Posted 4 years ago

Hey, thank you for your review. Have a great day! Many thanks- John @ Carrot

Posted 4 years ago

“Great information fast response”

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Posted 4 years ago

Hey, thank you for you review! Many thanks- John @ Carrot

Posted 4 years ago

“They helped me straight away and I got a quote within 10 minutes. Very easy to use and to understand”

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Posted 4 years ago

Hey, thank you so much for your review. Many thanks- John @ Carrot

Posted 4 years ago

“Service was on point .they helped me instantly . One of the best customer service which I have ever seen and insurance is cheap as well compared to other company and quite flexible”

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Posted 4 years ago

Hey Emon, thank you so much for you review! Have a great day, Many thanks - John @ Carrot

Posted 4 years ago

“Good customer service”

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Posted 4 years ago

Hey, thank you for you review! Have a great day. Many thanks - John @ Carrot

Posted 4 years ago

“Very helpful and quick to act”

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Posted 4 years ago

Hey, thank you for your review! Have a great day! Many thanks - John @ Carrot

Posted 4 years ago

“The points system is grate makes you want to drive good.”

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Posted 4 years ago

Hey Ella, thank you so much for you review! Hope you have a great day! Many thanks - John @ Carrot

Posted 4 years ago

“I chose to insure with carrot this year and they was loads cheaper than any other company. They have been excellent when helping me with anything I have needed. Even if it’s been out of hours I have alway had a reply from them the next day. I’m very highly satisfied with the customer service. The treats you receive each week from staying in the green with the better driver app are also a added bonus. Overall as long a carrot stay my cheapest inside I wouldn’t want to change to anyone else they are amazing.”

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Posted 4 years ago

Hey, thank you for your great review! If you need anything from us, you know where we are :). Many thanks- John @ Carrot

Posted 4 years ago

“Customer service has been second to none ! Very helpful with every need. The app is very useful and clear about your policy. The treats are a great way to persuade young drivers to improve their driving score by driving safely. I recommend this insurance company to beginners and even we’ll experienced drivers.”

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Posted 5 years ago

Hey Mohammed. Thank you for your review! We really appreciate it. You know where we are should you need anything from us :). Many thanks - John @ Carrot

Posted 5 years ago

“Customer service has been second to none ! Very helpful with every need. The app is very useful and clear about your policy. The treats are a great way to persuade young drivers to improve their driving score by driving safely. I would really recommend this Insurance Company to beginners and even we’ll experienced drivers.”

Helpful Report

Posted 5 years ago

Hey Mohammed. Thank you for your review! We really appreciate it. You know where we are should you need anything from us :). Many thanks - John @ Carrot

Posted 5 years ago

“Amazing customer service, brilliant live chat response. After my 1 year the renewal quote was such a shock how much it can drop from black box.”

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Posted 5 years ago

Hey, thank you for your review! Have a wonderful day :). Many thanks- John @ Carrot

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews