Collingwood Reviews

Name: Collingwood
Address: Collingwood House Earl Grey Way, North Shields
Rating: 1.92

1.9 Rating 149 Reviews

21 %

of reviewers recommend Collingwood

Company Reviews

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1.9

Based on 149 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

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Email:

marketing@collingwood.co.uk

Location:

Collingwood House Earl Grey Way
North Shields
NE29 6AR

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Collingwood 1 star review on 25th March 2024

Anonymous

Collingwood 1 star review on 8th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only if had read all this review before going with this failed company! Now I can’t get any sleep as my insurance is my greatest enemy. Very poor policy never, finds any basics for decisions, just some bunch of fools behind the phones and quickly make poor judgement base on no fact at all. They will push you and interrogated you as if you are a criminal. Their first targets is to look for some faults and made you admits what wasn’t true even when they ain’t at the scene. just so they could cancel your insurance before you could even realise anything! Writing this on behalf of my sister. Please don’t even fall into their trap. They are thieves that takes your money for fun when you most needed them, they will become your worst nightmare and cause you more pain, you can never recover from. They need to be investigated ASAP. Run! Run!! Run!!!”

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Posted 6 years ago

“Very disappointed with the company and our experience with them has been dreadful. They do not have the personal service that a smaller insurer would provide. Everything is done on an automated system which in our case has failed us completely. They apparently sent text messages to a phone which was no longer in use. Had they taken the time to check that the text messages had in fact not gone through then we would not be in this position that we find ourselves in.”

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Posted 6 years ago

“Worst company ever. Don’t go with them please.”

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Posted 6 years ago

Hi Soabya, Could you please contact us to discuss the issues you have? Regards Collingwood

Posted 6 years ago

“been with them for 3 months seemed ok then my mum diagnosed with cancer i got deppression was under doctor wasnt earning although my family paid my insurance then i finally pulled myself together and was due to start back to work then 2 days before this my car was stolen and recovered but vandalised i was covered for hire car i thought then found due to this situation there was a clause in the policy no car hire i went mad on phone and swore who wouldnt mum is very ill off work with deppression no money coming in then i lose my car then get letter saying my policy cancelled in 7 days because i lost my temper and now im deppressed again”

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Posted 6 years ago

“I have been with Collingwood previously and thought they were great,how wrong can you be. Thank you for cancelling my taxi insurance and leaving me effectively unemployed. You need to tell customers who have taxi insurance that you cancel it if you pick up certain people and if you do you cancel the insurance policy. Well you mess with my business I'm going to every legal means possible to return the favour. Social media is amazing by the end of the week every taxi company and every taxi forum will know what to expect when dealing with you. See you in court”

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Posted 7 years ago

“Lost 2 years no claims with Collingwood despite my car not being repaired or paid out. The company is an absolute joke ....reported to the financial ombudsman ...never use them you will regret it.”

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Posted 7 years ago

“ZERO STARS, My Grandaughter insured with this co for 1,700 on passing her test, 3 months ago, my Grandson passed his test 3 days ago and was quoted 4,120, they both live in the same area, same cars, how can they justify a difference of 22,420 pounds. What a rip off.”

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Posted 7 years ago

Morning Gill, I'd like to thank you for getting a quote to stay with us it's just unfortunate that on this occasion we were unable to give you a competitive quote. There are many variables in insurance underwriting and it is very likely the underwriting criteria changed within the 3 months. Unfortunately, as a broker, this is beyond our control. Hopefully, you managed to get a similar price elsewhere.

Posted 7 years ago

“Good until you have a claim. They will not accept indemnity and make excuses that you've not reported on time. Record all calls and make a note of names. AVOID at all costs”

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Posted 7 years ago

Thanks for your review. I'm afraid we are unable to identify you from the details within the review. Please feel free to call us on 0345 370 0008 (local rate) or email claims@collingwood.co.uk. A member of our claims would be happy to discuss any issues you may have had.

Posted 7 years ago

“the worst insurance company ever. they take your money and never assist you and then lie to you and their attitude over the phone is the worst.”

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Posted 7 years ago

Good afternoon, we'd like to look into the communications you've had with us. Could you please email marketing@collingwood.co.uk with information to allow us to identify your records? Many thanks Collingwood

Posted 7 years ago

“It's was rubbish as hell they cancelled my policy for no reason of mine only because I never sent my logbook and they basically robbed me as they only refunded me back £10,99”

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Posted 8 years ago

Hi Elijah, We do state that these documents may be required, however without specific details, we are unable to comment further as to your specific review. Generally speaking, we would have sent multiple reminder emails and tried to contact you to get the documents before cancellation. You are more than welcome to contact us to get a more detailed explanation. Thanks Collingwood

Posted 7 years ago

Collingwood is rated 1.9 based on 149 reviews