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Collingwood Reviews

2.1 Rating 114 Reviews

26 %

of reviewers recommend Collingwood

Company Reviews

2.1

Based on 114 reviews


Customer Service
Communication Channels	Email, Telephone

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Email:

marketing@collingwood.co.uk

Location:

Collingwood House Earl Grey Way
North Shields
NE29 6AR

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Collingwood 1 star review on 25th March 2024

Collingwood 1 star review on 8th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the company and our experience with them has been dreadful. They do not have the personal service that a smaller insurer would provide. Everything is done on an automated system which in our case has failed us completely. They apparently sent text messages to a phone which was no longer in use. Had they taken the time to check that the text messages had in fact not gone through then we would not be in this position that we find ourselves in.”

Posted 5 years ago

“I recently had a deeply unsatisfactory experience with Collingwoods Learner Driver Insurance Broker, and I feel compelled to share my disappointment regarding their exorbitant cancellation fees and unprofessional customer service. As a UK-based company, I had expected a higher standard of service and respect for customer needs, but unfortunately, my encounter with Collingwoods fell far below my expectations. After my son held a learner driver policy for just four months, he successfully passed his driving test, which, according to their policy terms, triggered a mandatory cancellation of the policy. As he initiated the cancellation process, we were shocked by the excessive fees demanded by Collingwoods for this seemingly routine procedure. Moreover, the most frustrating aspect of this ordeal was the encounter with a customer service representative named Michael. His obstructive and rude behavior left a lasting negative impression on us. When I requested his full name for future reference and escalation purposes, he unreasonably refused to provide it. Furthermore, he interrupted me while I was speaking, displaying a complete lack of respect for my concerns and inquiries. When I asked to speak with a manager to address my dissatisfaction, he flat-out denied my request and dismissed my concerns without offering any resolution. To make matters worse, during our conversation, Michael insisted on unnecessarily requesting MY personal sensitive data, which raised serious privacy concerns. There was no valid reason for him to insist on such information, especially when it had no relevance to the inquiry or the cancellation process. This breach of trust and disregard for customer privacy is simply unacceptable. Collingwoods Learner Driver Insurance Broker needs to address these significant issues urgently. First and foremost, their cancellation fees must be reevaluated to ensure they align with industry standards and do not burden customers with disproportionate charges. Secondly, the company must focus on providing professional and respectful customer service. Rude and obstructive behavior, such as that exhibited by Michael, tarnishes the reputation of the company and leaves customers feeling undervalued and disrespected. I strongly encourage Collingwoods Learner Driver Insurance Broker to take immediate action to rectify these issues. Customers should never be subjected to unprofessional behavior or unnecessary requests for personal information. Furthermore, a prompt and genuine apology, along with a commitment to improving their cancellation process and customer service, is warranted. Regrettably, based on our experience, we cannot recommend Collingwoods Learner Driver Insurance Broker to others seeking learner driver insurance. Prospective policyholders should be aware of the potential for excessive cancellation fees and disrespectful customer service when dealing with this company.”

Posted 10 months ago

“Do not use this company! I wish I had read these reviews before I bought Collingwood Learner Driver insurance for my son. When we phoned to let them know he had passed his test we were informed that in passing his test he had effectively cancelled the policy and so was liable for a charge of £35. (Hidden on page 12 of terms and conditions) He also would not get the remaining two months of cover left on the policy refunded. I have referred the matter to the financial ombudsman now.”

Posted 1 year ago

“Please note all the five star reviews are fake, and come from Collingwood employees, who get paid a small amount of money to upload fake reviews on here, like Collingwood employees get 50 percent commission on collection of payment of hidden fees from there customers, which 90 percent of these customers are vulnerable teen age drivers, who get completely ripped off by Collingwood avoid this company like the plague”

Posted 1 year ago

“What a bunch of cowboys!!! My son took this learner policy out and was paying monthly,passed his test after 2 1/2 months so had to cancel policy. £40 cancellation fee and then took a payment of £148 to cover up to 6 months insurance? How is this legal? I claimed back the payment from my bank and now they are sending threatening letters!! AVOID AVOID AVOID”

Posted 1 year ago

“Minus Zero rating! For collingwood insurance. The worst company to take out your insurance. They will say, you reported late, you don’t have the L sign on when the happen or some other trash you can think of, no matter how quick you get them on the phone it’s still late for them, if you argue that, they will come up with another excuse not just to help and even indict you. Trust me if you haven’t put any claim through to them, don’t just come in here and write any good review because you will be leading people to the pit of pain. If you’ve had any unforeseen circumstance and they stood by you then you can review but people are so daft to write good review because someone laugh when taking your money but when you get into trouble, your fault or not, their goal is to cancel your insurance quickly ASAP, before you could even think of what was going on and hold on to many years you’ve invested without no cover in actual sense, only a piece of document sent to your email, but when real situation comes, then you will know who they really are. If you are reading this don’t even try to take out policy with them or you will be sorry! Your choice”

Posted 5 years ago

“If you dare to pass your test while driving on a Collingwood annual learner policy, you will be charged £35! Apparently this is in the terms and conditions but as far as I'm concerned it is a forced hidden fee. Collingwood required that after passing your test, you inform them and they cancel the policy. As you have chosen (??) to cancel your policy, you then get charged a cancellation fee. This is ridiculous. I do not recommend taking this insurance out as you will get penalised once you pass your test.”

Posted 1 year ago

“Please don't believe the quote they give you for learner driver insurance. Buried in their documentation, is an additional "cancellation fee". Considering that many learner drivers will pass their test within the year of the insurance, this cancellation fee is so likely to be incurred that it might just as well be included in the premium cost. They separate it out purely to rank higher in the comparison sites. Very bad practice, bordering on a scam. I've been in touch with Collingwood to air my disgust at their practices, and they have a very well-prepared response that covers their own proverbial backsides. Collingwood does a very good job of further tarnishing the already bad reputation of the insurance industry further. Avoid.”

Posted 1 year ago

“This company is unscrupulous and I wouldn't recommend to anyone. Rip off exit fee when you pass! If you are comparing prices and paying up front for a year BEWARE. They claim you get unused months back. LIE. They claim it is easy to claim back unused months. LIE. What they actually mean is this. Pay up front and think you are getting a fair price but really we ste laughing at you because IF you pass we will charge admin fees that render any return void or in many cases you owe them money! Scummy firm.”

Posted 1 year ago

“You have been warned. Most learner drivers do not require a long-term insurance policy. Collingwood exploit this by charging ridiculous, extortionate, and unfair cancellation fees when learner has passed and no longer requires this insurance. In our case, the cancellation charges were the same as three monthly payments for the policy! Collingwood will hide behind the "well, you signed the T&C's" excuse. Be warned!!! Avoid them. They also insist on taking the monthly premium by debit card rather than direct debit. This ensures they can just take the charges when you cancel and you cannot do anything about it.”

Posted 1 year ago

“Absolute joke these charge for everything they can. You can’t evened happy about passing your test as when you cancel the policy they charge you a fee plus a percentage so basically they make sure you have nothing to be refunded DO NOT USE”

Posted 1 year ago

“Collingwood insurance is currently… will scam you out of money Collingwood insurance is currently scamming thousands upon thousands learner drivers out of hidden fees, if you pass you test thay will not issue you with any unused premium payed and will fine you with a £ 35 fee for passing your test, and will black mail you, with holding any no claims bonus certificate, and will pester you with threatening phone calls and text messages demanding money from you, this is a scam, I advise you to avoid this company like the plague, and report them to trading standards, let the press know, ie newspapers, TV stations, social media, let your mp know, write to Martin lewis for help, the public need to know this is a insurance scam targeting very young learner drivers,”

Posted 1 year ago

“Yet another poor youngster scammed by this bunch of cowboys. All is rosy when you take out the policy but thats where the fun ends. They are impossible to deal with and hide behind BS and small print. My feeling is that because the sums involved they think they will continue to get away with this scam as people will just get disheartened and not presue them through legal means. AVOID THIS BUNCH OF SHYSTERS LIKE THE PLAGUE!!!”

Posted 1 year ago

“Learners insurance is a good price, the catch is the admin fee. It cost £35.00 to change our address when we moved and then when my daughter passed her test it costed another £35.00 to cancel the policy and no refund for any remaining policy. I think this cost needs to be made more clearer when policy is taken out.”

Posted 1 year ago

“Don't go near this company if you pass your test within 12 months. My Daughter had 6 months cover remaining and cancelled due to passing yest, not refund, but a £35 cancellation fee. Bit of a scam company”

Posted 1 year ago

“Well, I'm not happy with them! Lot's of great reviews, but none of them mention for what! No claims paid, etc. Reviews look fake to me. They will charge you 30 pounds if you miss a direct debit, even if you call them and pay the same day. Never had that treatment from any other company I have ever dealt with. So, I suppose if you never have a bank problem or and accident, then they are... an insurance company that will gladly take your money.”

Posted 4 years ago

“Only if had read all this review before going with this failed company! Now I can’t get any sleep as my insurance is my greatest enemy. Very poor policy never, finds any basics for decisions, just some bunch of fools behind the phones and quickly make poor judgement base on no fact at all. They will push you and interrogated you as if you are a criminal. Their first targets is to look for some faults and made you admits what wasn’t true even when they ain’t at the scene. just so they could cancel your insurance before you could even realise anything! Writing this on behalf of my sister. Please don’t even fall into their trap. They are thieves that takes your money for fun when you most needed them, they will become your worst nightmare and cause you more pain, you can never recover from. They need to be investigated ASAP. Run! Run!! Run!!!”

Posted 5 years ago

“I have been with Collingwood previously and thought they were great,how wrong can you be. Thank you for cancelling my taxi insurance and leaving me effectively unemployed. You need to tell customers who have taxi insurance that you cancel it if you pick up certain people and if you do you cancel the insurance policy. Well you mess with my business I'm going to every legal means possible to return the favour. Social media is amazing by the end of the week every taxi company and every taxi forum will know what to expect when dealing with you. See you in court”

Posted 5 years ago

“Lost 2 years no claims with Collingwood despite my car not being repaired or paid out. The company is an absolute joke ....reported to the financial ombudsman ...never use them you will regret it.”

Posted 5 years ago

“I really like to be with you but I was unhappy when I had to stop it because you said its was only for previsional driving license so soon I pass I had to find another one for a full drive license.”

(Car Insurance) - Posted 7 years ago

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Collingwood is rated 2.1 based on 114 reviews