Collingwood Reviews

Name: Collingwood
Address: Collingwood House Earl Grey Way, North Shields
Rating: 1.90

1.9 Rating 153 Reviews

21 %

of reviewers recommend Collingwood

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marketing@collingwood.co.uk

Location:

Collingwood House Earl Grey Way
North Shields
NE29 6AR

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Collingwood 1 star review on 19th March 2026

Iris Green

Collingwood 1 star review on 25th March 2024

Anonymous

Collingwood 1 star review on 8th January 2024

Anonymous

Anonymous // 01/01/2019

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“Working with this company was a pleasure. I deeply appreciate the dedication and hard work they invested in helping me.”

Helpful Report

Posted 3 days ago

“***Warning do not use*** ***Warning do not use*** Please do not use this company for new learner insurance. They are all friendly when you take out the policy, but totally different when you cancel or need a claim. Also be aware you pay £40 cancellation charge when you pass your test as policy then becomes void. Wish we used another company our friends used. Thought we had a good deal at the start. Please think twice before using Collingwood”

Helpful Report

Posted 1 week ago

“I bought an annual learner driver policy from Collingwood Insurance for my son for £256. The policy clearly stated that once he passed his driving test, the cover would no longer be valid, which I understood. My son ended up passing with only a few weeks left on the policy, so I was happy to simply let it run to expiry with no refund due. However, I was very surprised to receive an email saying I now owed a £40 “cancellation fee” because he had passed his test. The policy had already been paid in full and, once he passed, it could no longer be used anyway. Charging £40 just to allow the policy to end feels unreasonable. I can see from other reviews that many customers have experienced the same issue. Something to be aware of before buying.”

Helpful Report

Posted 1 week ago

“Avoid!! Just been ‘fined’ the best part of £120 for cancelling the policy because my son passed his test, which you HAVE to do because the policy doesn’t cover them any more after they pass. It’s scandalous that this company operates like this. You can’t predict when you’ll be given a test date so you’re at their absolute mercy. A disgrace.”

Helpful Report

Posted 1 month ago

“Collingwood Young Drivers Insurance is completely misleading. This policy is advertised as temporary, meant to cover learners until they pass their driving test. The moment my son passed, we cancelled — and were hit with a £125 cancellation fee. £125 just to cancel a policy that had already served its purpose. That is outrageous. A “temporary” policy that punishes you for cancelling after the test is nothing but a money trap. Totally unacceptable. Avoid at all costs.”

Helpful Report

Posted 2 months ago

“AVOID AVOID. Paid the full policy upfront for 12 months. Just cancelled as my son passed his test. Now charging a cancellation fee. No mention of a refund for the remaining months we paid for but don’t need!!!!”

Helpful Report

Posted 4 months ago

“Read the small print! Knowing you will cancel when you pass your test they then charge you the remainder of the balance even though they cancel your policy! Charged £120 for the pleasure! Avoid! Robbers!”

Helpful Report

Posted 4 months ago

“Shocking. My daughter passed and had 6 months left on the provisional insurance so was expecting a refund of about £100, instead was told that I owe them £40 for cancelling!! How is this allowed on a product that is basically sold with the assumption that it will be cancelled within the year?”

Helpful Report

Posted 5 months ago

“Same here, shocking that they expect GBP 40 at the end”

Helpful Report

Posted 5 months ago

“AVOID AVOID AVOID - they will con you out of £40!!!! I have just been charged £40 for cancelling the policy when my son passed his driving test. they don't make it clear up front and also there is nothing in any emails I received telling me that I would get this charge! NEVER USE THEM”

Helpful Report

Posted 7 months ago

“Despite paying upfront and having 3 months left on the policy they still charged £40 for cancelling early! Definitely will be telling everyone to avoid them!!!”

Helpful Report

Posted 7 months ago

“Hit by stealthy cancellation fee, leaves a bad taste - try and find a better company who won't charge so much when the insured pass their test, pitiful”

Helpful Report

Posted 7 months ago

“AVOID THIS COMPANY. Up front they offer, what appears to be, very cheap learner driver insurance. However, the moment you pass your test they will cancel your policy and demand a fee for doing so. My son passed his test within two months. We had paid for his insurance monthly but they then told me we owed over £100. I specifically refused permission for them to take this payment but they did so anyway. This is clearly their business model. Absolute sharp practice, preying on young people and ruining what should be a moment of joy. They should be ashamed of themselves.”

Helpful Report

Posted 9 months ago

“One star. Avoid. I took out a learner driver policy with Collingwood Insurance and cancelled it after passing my test. They congratulated me—then took 40% of my premium, plus a £75 cancellation fee and a £40 admin fee. Total rip-off. There was no clear warning that cancelling after doing exactly what the policy is meant for (passing your test!) would cost this much. Feels like they're just taking advantage of new drivers. Would not recommend. Hidden fees, bad service”

Helpful Report

Posted 9 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 1 year ago

“void this company or at the very least, read the fine print carefully. As others have mentioned, canceling the policy comes with a significant additional charge. In my case, I was hit with a £70.00 non-refundable intermediary fee—an absolute rip-off for a service! Despite giving a month's notice and being up to date on all payments, I still have to pay £97.56. I will never use this company again.”

Helpful Report

Posted 1 year ago

“Just told I won’t be refunded the insurance that has been cancelled. Felt so confused n until I read the comments here. Please don’t use this company, it’s a scam and they will lie to you and take your money saying it’s their policy. Absolute rubbish.”

Helpful Report

Posted 1 year ago

“Review for Collingwood Insurance ⭐☆☆☆☆ I am writing this review to express my deep frustration and disappointment with Collingwood Insurance. My experience has been nothing short of a nightmare, and I feel compelled to share my story in the hope that others will think twice before choosing this company for their insurance needs. Nearly 12 months have passed since I filed a claim, and despite numerous letters and follow-ups, I am still waiting for my payout. The lack of communication and responsiveness from Collingwood has been incredibly frustrating. Each time I reach out, I either receive vague responses or no response at all. It feels as though my claim has been completely ignored. The promises made during the initial sales process seem to have evaporated once they had my money. I expected a level of professionalism and support that has been sorely lacking. It's unacceptable to leave customers in limbo for such an extended period, especially when they rely on these funds for important needs. After nearly a year of this ordeal, I am now left with no choice but to consider legal action against Collingwood Insurance. I believe it is essential for companies to be held accountable for their actions, and I will not stand idly by while my claim is disregarded. I urge anyone thinking about using Collingwood Insurance to reconsider. If you value your time, money, and peace of mind, look elsewhere. A company that fails to deliver on its promises and leaves customers in distress does not deserve your business. Avoid them at all costs - Adam”

Helpful Report

Posted 1 year ago

“easy to use no hassle perfect for me THE CHEAPEST”

Helpful Report

Posted 1 year ago

“As for the many other customers, the £40 cancellation fee is ridiculous when the policy is paid for in full up front and no claims have been made.”

Helpful Report

Posted 1 year ago

Collingwood is rated 1.9 based on 153 reviews