“Bought and paid for van insurance online, via CompareTheMarket. Did not receive any acknowledgement for two days, so I emailed them and asked them to call me back, which they duly did. There then followed a lengthy conversation wherein the lady on the phone went over every question included in the proposal, and at the end announced that in some way the vehicle I specified in the application was different from the one that the quote from CompareTheMarket was based on (it's not different at all, it's the exact same model) and consequently I would have to cough up an extra one hundred and ninety quid. As you can imagine, I was not impressed and asked them to forget the whole thing and refund what I'd already paid. She agreed, and then said that there would be a £25 cancellation fee. "But cover hasn't started yet," I said, but she was adamant that it was in the T&Cs and not negotiable. I was sick of arguing by that point and agreed, but £25 to cancel a policy that hasn't yet started sounds suspect to me...”
“We purchased van insurance online.
Their tactics of this company to call you straight after you have paid for your insurance cover and they want to validate the information you have already supplied online and their objective is to find different faults in the information that you have supplied e.g. level of cover etc and based on that, they then calculate a new insurance premium for you which is way, way more expensive than it would have cost you if you had gone with the next company on the comparison websites.
If then decide to cancel at this stage, then will charge you cancellation fees and it then gets messy.
Dodgy, dodgy company.
Please, please, please STAY AWAY.”
“Took my money and didn't deliver the policy I was expecting. After completing an online purchase I had to ring to "Validate" the policy only to be told the price would go up as the Van policy would need to be in my Ltd Co name (which has zero years no claims) and if I wanted to cancel they would charge me £25 they still have my full premium of £490.00 and I'm not sure when this will be refunded. I would not recommend this company, they may be the cheapest on Confused.com and that is for a reason.”
“Disgusting service, a complete con, picked quote & paid in full, next day Construct a quote called to go through quote again, requite & said it's over £100 more - still waiting for my money back, no response to emails - DO NOT USE”
