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Gladiator.co.uk Reviews

2.3 Rating 110 Reviews

34 %

of reviewers recommend Gladiator.co.uk

Company Reviews

2.3

Based on 110 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat

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Gladiator.co.uk 1 star review on 10th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought I was paying £164 pound for a second van worth £1100 third party fire and theft I have over 9 years no claims on my main van they asked for proof of no claims I sent it through then next thing get an email saying there taking a further £240 because I should of said I had no no claims bonus on the second van , i rung up to query this they said I could cancel I would get £99 refund from £164 for 14 days insurance I had or they would give me £124 towards another policy i chose to cancel and have gone elsewhere for insurance and with the no claims on the second van I'm still only paying £170 with the new company . I'm waiting for my refund from gladiator will not use them again”

Posted 7 years ago

“took out insurance last year. sold vehicle. phoned to cancel . they then charged me a 'cancellation fee' of 70 quid . just happens to be the amount that i would have paid for my vehicle if i had still got it . complained on phone to them and they just asked for the money. told them to wait !. so they said i had 7days or baliff letters . so i waited . went online to pay after 14 days but online system failure on their website. phoned up and waited and waited and put phone down . done a call back . requested they call me at five pm . they phoned 7.30. told them i could not pay at that time offered to post a cheque but they refused .told them ring me back at five next day. 7pm they ring again so i thought sod you i not answer . went online to pay and payment system not working . so i still owe them . direct debit cancelled by them so they can not take money that way . rip off and s**t customer service ,, will never deal again and i make sure my friends not either.”

Posted 7 years ago

“been with gladiator for years with little problems and always auto renewing then this year they said my direct debit had failed, the same direct debit that I had always used to pay them and no record at the bank that they tried to attempt payment, they charged me for a missed payment so I had a look round to see what others were charging for the same insurance and it was less than half what they were charging me..... that's the cost of loyalty!! spoke to them on the phone and refused to pay the late payment fee which they then said they would cancel my policy so being very irritated by this I said fine. I decided to cancel my insurance with them and they are now charging me £180 cancellation fee originally they were very cheap but very quickly they raked up the premium and make money from missed payments, changes to policy and the hope that you will be lazy and auto renew with them another gripe was they sent me a letter to inform me that my van had been in an accident (which it wasn't) and it was the wrong registration quoted on the letter, nightmare to sort out and being self employed, all the time I spent on hold phoning people was time and money wasted”

Posted 7 years ago

“Absolute joke!!! renewed my insurance another year with these people. Sit back all done? not on your nelly, few days later a mail comes telling me , copied and pasted," We have written to you to advise we will debit £143.28 from you using a credit/debit card previously used to transact business on any of your Able Insurance policies. The additional premium is due to your inaccurate claim information. " Ha ha been there over 12 months renewed last time no problem !! Further phone call, strewth go better things to do. January 2016 someone thought I caught their car, so Insurers sent out an engineer to peruse my van for damage, guess what? Insurers confirmed I had not been in a collision. BUT ... engineer charges them £120 fee for inspection, Gladiator decide without ever informing me that I should pay this. So they upped my premium accordingly. I have now cancelled my policy. BEWARE this was over a year ago, i was never contacted, they had my card details, I was almost a victim of this scam.”

Posted 7 years ago

“Poor service stay away day light robbery”

Posted 7 years ago

“Don't touch them, money grabbing, poor customer service and cheapskates.”

Posted 7 years ago

“Gladiator were fantastic in providing me with instant van insurance when I required it for my lease van, I'm a sole Trader electrician and to my shock my insurance was more than my lease but hey! After gladiator had insured me I had a call around 4 weeks after saying as I had a previous 6 points in 2015 (prior to insurance commencing) and had not mentioned my previous points ??? The insurance was Void. Therefore I had to begin a new insurance with another deposit of over £350 and the monthly payments would be higher by quite an amount . I Couldn't believe this as I had zero points on my licence. The next part is best: After adhearing to this and making the payments for Some time I sent the van back with a finished lease. My partner who set up the insurance and was allowed to pay and set up the direct debit with no contact of me was now not allowed to access the account and cancel the policy. Within the space of 12 days of non payment they have cancelled insurance and charged me two separate bills of over a £1000 !!! I'm already seeking legal Action on the matter and cannot believe the disgusting customer service I have had. Will advise everyone to stay clear of this insurance group.”

Posted 7 years ago

“Cheapest insurance company, yes... But must be the worst customer service ever. Paid in full but they still took payments out of my bank like I was paying monthly. Rang on more than one occasion only to have them still take out more money. Woman slammed the phone down on me then put on there system I put the phone down on her ? Terrible, not happy...”

Posted 7 years ago

“I phoned up for insurance today and was told by My multi car insurance that had a very good sister company that insurance vans This was not the case the young girl on the phone didn't have a clue when I give her the reg details of the van She said the van reg was wrong and did not come up with any details She was just hard work , I told her not to bother She said okay ,I would not be employing a person like this she has just lost the company a sale , Needs sacking or proper training it made me so mad and angry when I come off the phone You wouldn't think it was so hard to spend money Or just have a bit of customer focus Definitely would not recommend this insurance company”

Posted 7 years ago

“Was promised a call to renew insurance ( not the first time had communication issues with them ) did not receive call back, will not be using them again , they need educating in people skills”

Posted 7 years ago

“bunch of robbing pr!cks. Stupid over priced charges for changing details, cost me £128 because THEY cancelled my policy! will never use these W$nkers again”

Posted 7 years ago

“In truth like most insurance brokers they try there very best to con people if you go on a compare site you might get a good quote until you speak to gladiator then they will con you Utter Rubbish”

Posted 7 years ago

“They could not even insure a transit van ! With Perfect driver history ! Plus they have a Terrible customer service attitude”

Posted 7 years ago

“Worst cover ever”

(Van Insurance) - Posted 8 years ago

“Just be careful if you have a car insured with Gladiator Insurance they will have your account set up as auto-renewal, they will auto-renew without informing you how much the premium is, then you have to jump through hoops to cancel it.”

Posted 8 years ago

“The worst insurance company. The worst coustomer service .”

Posted 8 years ago

“Do not use this company they are awful !!!!!!!”

(Van Insurance) - Posted 8 years ago

“Terrible company do not insure with them just want as much money out of you tell you one price the following week adds £200.00 pounds on if you want to cancel they take administration fee and a percentage a pure scam I tell you you've got insurance and tell you later there is an incident on you policy and add a further fee on do not insure with this company you will regret it I promise you”

Posted 8 years ago

“This company are fraudsters. What the financial services authority are doing God only knows!!”

Posted 8 years ago

“Shockingly poor service, wont be renewing my policy even if it was free”

Posted 8 years ago

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Gladiator.co.uk is rated 2.3 based on 110 reviews