“We have had our cat insured by healthy pets for over 3-4 years and about 2 years ago she became unwell with diabetes and sadly had to be put to sleep just before Christmas 2021. We cannot fault the company as they have efficient caring and compassionate. I am shocked by some of the reviews here as this was not our experience at all.
The premiums have been fair and although they apply their policy, it’s clearly laid out in the policy documentation.
Thankyou”
“Always been a very good service, just had a claim approved for my dog, kept informed by text and email of status of claim, as treatment was received at two vets I had a couple of questions which were answered quickly. This is the 4th time (i know unlucky) that I have claimed and never had any problems”
“Healthy Pets Insurance is by far the easiest to understand, and also the cheapest too. But with the best cover to not compromise the well-being of our much loved pets. Highly recommended . Go on do yourself and your pet a favour, and take out a policy straight away for piece of mind. You definitely won't regret it .”
“Quick and easy, no jargon, just straight forward clear information. Very reasonable rates and as an existing customer, it took less than 5 minutes to add another kitty to my policy. I have already recommended healthy pets insurance to family members and would give them 10 out of 10 for customer service.”
“I have found Healthy Pets excellent for customer services and claims, unfortunately, I had to make a large claim for my dog, and they made everything so easy from filling in the claims form to paying out, Healthy Pets paid the vets directly, so I didn't have any worries or hassle, they were wonderful. I would recommend them to everyone who wants pet insurance, they are great value for money, a lot cheaper than most, but with excellent customer services they really care about your pet, it is so refreshing to find an insurance company that does what it says, without robbing you! Highly recommended, I am insuring another dog with them, would not use anyone else.”
“We got a policy out from Healthy Pets for our cat, we have had to make a claim, we had no problem whatsoever receiving a claim form withih 2 days, and they paid straight to the vet within 2to 3 weeks, we have a received a first class service and would recommend this provider without any hesitation.”
“Initially the company gave great service. Three years later I can't say the same. Understandably prices have gone up, but drastically and reimbursement is extremely slow.”
“A totally inept customer services team.
This resulting in us having to liaise with our vet and healthy pets.
We complained however this was internally investigated and guess what it was not upheld.
We requested how we could take this further and got no response.
Unable to contact the CEO either.
Take your money, and no course to redress issues.
Your choice if this is what you want from a pet insurer”
“Having insured my dog with healthy pets since 2016 and paid extra for the gold level to ensure my dog had good cover, I was appalled the companys behavior after making my first claim.
My dog, at nearly 12 years old suddenly got ill and upon taking him to the vets, he underwent a scan which showed he had cancer in many places and he was put down that day.
I put in my first ever claim (£1200) and was awarded just over £188.00 as the company decided to claim back nearly £600 for the monthly premiums I would have paid had he lived.
Their policy states that they reserve the right deduct unpaid premiums not that they will do so. As a customer for many years I wasnt expecting this to happen especially as I have been paying over £60 a month for what I believed would be a good level of cover.”
“I called regarding the unacceptable price rise on our cats policy, well over £60.
Our cat is 13yrs old been insured with Healthy pets 12yrs.
No one has had the decency to return my call as promised on two occasions.
They know with the age of my cat that I cannot go elsewhere.Im already on a 20% reduction on claims due to her age.
Totally unacceptable.
Strongly recommend you to shop around and check complaints like this.”
“I Really would not give 1 star.
Avoid!!!!! I was paying over £117.00 a month yet when our Cavalier King Charles needed treatment before passing they did not cover the treatment as I was paying monthly!!!”
“I would never recommend this company to anyone, my family and I have had the most shocking treatment from them.
We bought a tabby cat and although the cost to get her was minimal, she was our family and wanted the best treatment if it was ever needed.
We opted to get their most premium policy thinking everything was covered and we couldn't have been more wrong.
Willow (our cat) was a healthy cat which in the 18 months we had her never needed any treatment, unfortunately a neighbour struck her in a car and killed her, we were heartbroken as a family.
We had willow cremated and sent back to us in a scatter urn, the whole cost of this was appropriately £250, there were far more expensive options but we didn't want to take advantage of the insurance company.
We sent our claim to Healthy Pets and 2 weeks later recieved a letter rejecting our claim. Our premium policy covered death yet they refused to pay. One of the reasons was was because there was no proof of what we paid for the cat, does that even matter? We paid for the cremation and that was what we were claiming for. Appropriately they would have paid for a funeral costing £1000's but a £250 bill we submitted for the cremation wouldn't be accepted. We obviously objected this but this made no difference, and because we were still grieving the loss of our cat we didn't have the energy to keep fighting them.
I know it was only £250, but it's not the money that was the problem with this company, its the principle of thinking you have it all covered and it isn't. The policy we had with them was their most expensive, we wanted the best for our beloved cat.
AVOID this company at all costs as all they do is lie and take your money.”
“Admin department are far too slow to pay out this is the 3rd time I have had to chase them up each claim has been a nightmare. Now they are saying that even though the admin department have had all the relevant paperwork since the 8th of Feb it can take another 20 days to process. With the same excuse that their admin department are very busy i think the admin department need further training or a restructon in the office.”
