“Beware of switching to Helpucover if your pet has ever needed a vet in the past. I switched, and was only given a list of excluded conditions more then two weeks AFTER the policy came into effect. When I rang about this I was told that data protection prevented them from accessing my cat's medical history before he was insured with them, even though I had given them permission - three times . Excluded conditions include things so minor we never claimed under the previous policy as they were under the excess. Even things like cat bites and a sprained paw are now excluded. I switched as I wanted a policy without all the extras I was previously paying for, and have ended up much worse off.”
“Be careful of their policy cover it says £4000 per year but this is limited to claims of £1000 maximum per condition per policy year.
Also they do not accept emailed/faxed claim forms, which in this day and age is frankly ridiculous!”
“Very impressed with this company , took out sports insurance for my son, had to make claim which was so easy and payment was in the bank in 7 days. Well done highly recommended”
“Excellent service, no quibble when I had to make a claim, quick payment and straightforward dealings all round. my first choice for cover and I always recommend them to others.”
“Absolutely disgusted with this provider, made a claim when our cat got ill and they manipulated their policy terms to suit what they would pay out even though the vets were the one's prescribing the treatment.
I challenged the claim only to be greeted by very rude customer services guy who thought he was clever but only made himself look a prat.
If this pet insurance was the only provider left in the world, I would never go with them again.
I suggest anyone looking for cover avoid this company like the plague.”
