“I just read a review from someone who was annoyed that his renewal premium had increased by 25%. Well, I can beat that by far as my renewal came in this morning and has been increased by 100%!!! I have claimed in the last year to be fair but I am now forced to pay it or take a risk as it's a lifetime policy and so my dog's now "pre-existing condition" will not be covered by another insurer. Of course, there is nothing that helpucover can do about it!!”
“They auto-renew unless told otherwise. I phoned their customer services and was asked to hold the line while the request was actioned. I was then told I would be passed to someone else who started to waste my time by asking questions about my new insurer. She then proceeded to cancel the policy rather than the auto-renewal - deliberately misinterpreting my request. She was very rude and said I would not get a refund for the remaining days of the policy. She said I would have to go back to customer services to get the policy reinstated. So they were deliberately obstructive when I said I would not renew.”
“After the death of my father ive seen that my mother's cat is insured for just over £70.00 a month! how a cat that has never claimed in it's life has managed to be insured for over £800 a year is beyond me. As soon as paperwork has been changed i will cancel. This is disgusting of a company to up the premiums by so much. with no claims. The cat may well be a pedigree..but is an inside cat! Will be switching to another company as soon as i can.”
“WARNING. I have two dogs aged two insured through this company. I have just received the policy renewal notifications and the premiums have increased by 25% per annum. This is for young dogs with absolutely no previous claims. Helpucover say they take into account the breed (the breed is unchanged), the location (we have not moved), vets fees (local vets have not increase fees by very much at all), claims history (no claims) etc. When I asked for more detailed information to justify the increase they say that they are not willing to provide any detailed justification, which to me says that they know such an increase cannot be justified. I wonder what the increase would have been had I made a claim in the previous year or if the dogs were not young dogs.”
“Do not go with this insurance company, first sign of paying out and they didn't want to know stay away, I have had lots of insurances with different company's and I can honestly say, I would never reccomend this company to anybody.”
“Absolutely disgusted with this provider, made a claim when our cat got ill and they manipulated their policy terms to suit what they would pay out even though the vets were the one's prescribing the treatment.
I challenged the claim only to be greeted by very rude customer services guy who thought he was clever but only made himself look a prat.
If this pet insurance was the only provider left in the world, I would never go with them again.
I suggest anyone looking for cover avoid this company like the plague.”
