“I was looking for isurance for my daughter and me on a car, was looking at quotes online and Hughes insurance came up with a good value quote. I made note of the ref number and phone hughes the next day to confirm the quote and to make sure that my daughter was allow to drive to school on the policy. Everything about the policy check out ok and hughes was payed the full amount. A few days later the policy documents arrived, still everything was correct. A week later got a letter from Hughes asking for conformation of No claim bonus and to fill out a young drivers declaration. I when to my present insurers and cancelled my exsisting policy and got proof of no claims from them. Completed the young drivers declaration and left both round to Hughes. I was then told by a very unhelpful obstructive sales man that I would not be getting insurance due to me having a motorcycle.
I explained to him that I had already got a quote and had payed in full for insurance and had policy documents and had left my previous insurers on the strength of this quote, but he just repeated that I would not be getting insurance and that it would be declined. 3 days later I got a letter declining my insurance and demanding my policy document be returned. There no mention in this letter why my fully payed up insurance was declined or any mention of refunds. After contacting the head office to complain, there was a complete lack of interest in helping me get insurance sorted out, Hughes couldn't have care less about me cancelling a policy on the strenght of there quote or not having insurance for my car. I cancelled my policy and got most, not all of my payment back, and proof of NCB from them. I will never be back in Hughes again in my life, I will never use them again, and nor will any of my family, It is unbelievable that you can get a quote, pay for insurance, get the documents and still not be insured, this is a disgrace of a company.”
“Came for time for car insurance renewal and they put the price up by £3000!!!! No accidence and almost a decade of no claims. Cannot understand this. Allison their advisor was extremely rude in the phone. Do not recommend this company. Guess thats what you get for being loyal customer.”
“Extremely bad insurance company! I was insured with them and my daughter as second drive! Cancelled my policy because my other children drive and their cars are at my house hold! BEYOND REDICULOUS! Didn't give me any money but had a cheek to take £400 deposite and £200 for the moth! Wouldn't recommend and wouldn't be back.
Horrible horrible company with an extremely bad name.”
