“😮 . It’s as simple as this everyone. Take out your insurance with them. Give them your money foolishly. Think you have insurance. ?😂
This company is a complete disaster from incompetent staff who are rude the lies over and over again. Trained too be nice the get new customers.after that complete disaster. So I took my money back 😂 https://gocardless.com/direct-debit/guarantee/ follow link ring your bank take your Money back it’s really that easy”
“I'm very happy with hughes as my insurance company. Wouldn't change them at all. Just one problem that the app keeps logging me out but I try to log back in and won't let me. This only happens sometimes. Other than that everything is 100%. Staff are friendly for helping me set up my first year policy. Highly recommend!!”
“I renewed my policy in April and then decided to change the car in June, I have now tried for 3 consecutive days to add the new vehicle and I get no reply, 15 minute wait the first time, 20 minutes the second time and again today I've been waiting for 25 minutes now. yet if you come through as a new customer funny its 2 minutes!
Sort it out Hughes its a disgrace and costing us money to be stuck on hold
will not be renewing with them next year!!”
“Absolutely rediculous company. After them messing me about from day one after paying for my insurance I was expecting an email with my insurance certificate so I would be able to tax it they sent a letter 4 days later instead asking me to fill out a totally irrelevant questionnaire which also said that once filled in and sent back they would post my certificate in the next 7 days. So i waited patiently and 5 days later they send another letter saying to contact them to prove my no claims bonus was valid (easily could have been emailed) and said they’d send me my certificate in the next 7 days !!! At this point I was fuming, 3 days later the certificate Finally arrived and I got my car taxed was happy to drive and commute to work. But.. it did not end here. With such a pathetic and unprofessional company it was obviously too good to be true! The following day after my first drive I got a phone call from Hughes, they very impolitely (if I may say) told me that my no claims bonus was incorrectand told me that they were withdrawing my insurance. Never never never again will I take anything to do with this rediculous, pathetic and unbelievably unhelpful company. Wish I read the reviews before going with Hughes as everybody else seems to have endless problems aswell.”
“Avoid Hughes Insurance at all costs. Changed a car during the year and found them to be over twice the price of another company.
Cancelled my policy and was hit with a £60 cancellation fee. Wouldn't release my proof of NCD until I paid a balance of nearly £30. So paid it.
Phoned again to ask my my NCD hadn't been emailed only to be told I need to pay another £90!
Still haven't received my NCD so can only presume they are holding it to ransom, even though I had been told twice they would email to me immediately.
As it stand its about to go to the FOS as a formal complaint.
A complete joke outfit, avoid!”
“Well I was with them for over 10 years with between 2 and 5 cars and needed to change my van they could insure my new van even with 14 years no claims bonuses I told them my old van was off road due to repairs and I had bought a new van but the where still charging me for the old one then I went and bought a Peugeot 107 1 liter to put my son on the insurance but they couldn’t do that and wanted £2800 to insure him no help at all 2 phone calls to autonet insurance and got my son insured for 1800 and my new van for £340 Hughes are a joke they also take admin charges for every small change stay away from them”
“House hold insurance renewal quote was twice the previous year , went to SAGA and renewed at A THIRD of the price they quoted , I feel sorry for vulnerable and elderly people who can’t access the internet .”
“Share off wankers looking no claims bonus sent it to them.still not enough wtf cant do much more...never insure a yoke again with them.plus heard there a doggy company stay away!!!”
“Just took out my first car insurance with Hughes (have house insurance with them). A guy called Conal from the Kennedy Centre, Belfast branch could not have been more helpful. Got me a better rate than my 9 years with my previous insurer and was so professional about the whole thing. An absolute pleasure to work with - not sure if they're all as good as Conal 'though!”
“they miss-sell you a policy and then when you cancel bill you £160 for less that 10 days insurance. Email sent to Financial services authority...let them deal with this”
“I have had a terrible experience with these people. I would say to anyone who has felt they did not hold up to their professionalism, or your complaint was not dealt with correctly... I ask all people mistreated or missold car insurance to conduct the Financial conduct authority. Insurance companies need to be held accountable.
In addition, these people have lied to and have caused me a major inconvenience and serious stress.”
“Got insured with Hughes 10, months ago on the telematics app. It is the worst app ever never works properly always breaking. When I ring I spend near an hour waiting to get through Nd when I ring they try to resolve it and say you haven't got Bluetooth on or location even tho I do they know nothing . Then the other day I made a change of veichle and was insured for 8 days they rang and said they weren't insuring me on it and wanted a independent engineer report. I then changed back to my previous car . 2 days after that they rang me saying tbere is problem with my car asked size of wheels and wanted a measure ment of spoiler and I had explained to them I sent the pics 10 months ago and there never was a problem they don't have a clue I wouldn't recommend them they really are bad bad company and staff haven't a clue what's so ever”
“Cancelled insurance for not providing no claims proof which would be fair enough but they made no attempt to ask me for it I just received a letter saying it has been cancelled stay away folks”
“I was looking for isurance for my daughter and me on a car, was looking at quotes online and Hughes insurance came up with a good value quote. I made note of the ref number and phone hughes the next day to confirm the quote and to make sure that my daughter was allow to drive to school on the policy. Everything about the policy check out ok and hughes was payed the full amount. A few days later the policy documents arrived, still everything was correct. A week later got a letter from Hughes asking for conformation of No claim bonus and to fill out a young drivers declaration. I when to my present insurers and cancelled my exsisting policy and got proof of no claims from them. Completed the young drivers declaration and left both round to Hughes. I was then told by a very unhelpful obstructive sales man that I would not be getting insurance due to me having a motorcycle.
I explained to him that I had already got a quote and had payed in full for insurance and had policy documents and had left my previous insurers on the strength of this quote, but he just repeated that I would not be getting insurance and that it would be declined. 3 days later I got a letter declining my insurance and demanding my policy document be returned. There no mention in this letter why my fully payed up insurance was declined or any mention of refunds. After contacting the head office to complain, there was a complete lack of interest in helping me get insurance sorted out, Hughes couldn't have care less about me cancelling a policy on the strenght of there quote or not having insurance for my car. I cancelled my policy and got most, not all of my payment back, and proof of NCB from them. I will never be back in Hughes again in my life, I will never use them again, and nor will any of my family, It is unbelievable that you can get a quote, pay for insurance, get the documents and still not be insured, this is a disgrace of a company.”
“Extremely bad insurance company! I was insured with them and my daughter as second drive! Cancelled my policy because my other children drive and their cars are at my house hold! BEYOND REDICULOUS! Didn't give me any money but had a cheek to take £400 deposite and £200 for the moth! Wouldn't recommend and wouldn't be back.
Horrible horrible company with an extremely bad name.”
