“I've used Intasure for over 10 years to insure my holiday properties. When I was burgled a few years ago they were absolutely great, and even pointed out that I'd missed a couple of things that were covered by the policy. I can't recommend them highly enough!”
“Excellent service received from Intasure
Owning a holiday home abroad is not something one should aspire to unless you are going to use it more than just a couple of times a year and you are prepared for the unexpected charges involved in owning a property in the UK or abroad.
One of the most important costs is of course property insurance and it is obviously vital to select an insurance company you can rely on to pay up when things go wrong.
When we originally bought our holiday home in Mallorca it was insured by the previous owners with a Spanish company so we continued with the same company for several years, despite the policy and all documentation being written in Spanish, a language which we were conversant with but not good enough for anything technical. As premiums increased each year we decided to investigate insuring with a British company and discovered Intasure, whose premiums were cheaper and additionally documents were all in English.
Back in 2018 a major storm flooded parts of Mallorca and our house suffered considerable damage. We duly contacted Intasure to inform them, wondering if this was the start of a nightmare, as so often happens with less reputable insurance companies, or our claim would be sympathetically handled, which turned out to be the case. Intasure arranged for a Loss Adjustor from Mainland Spain, who spoke perfect English, to meet us at the house and he carefully made a detailed and thorough assessment of the damage caused by the flooding.
It took three years to finalise the claim, through no fault of the Loss Adjustor or Intasure, but as a result of substantial repairs having to be carried out by builders and other workmen. In addition long delays were caused by the Covid pandemic which prevented us from travelling to Mallorca to oversee the final work to be completed, the installation of new air-conditioning units. The Loss Adjustor/Intasure were extremely fair and payments were made in instalments as money was needed to pay the builders and workmen. Intasure did not quibble about any of the costs, which we tried to keep as reasonable as possible, and our claim was settled in full a short while ago.
Thanks to Intasure the insurance nightmare never materialised and we would certainly recommend them to other holiday home owners requiring a reputable insurance company.”
“The service was excellent throughout. The advisor was professional, approachable and genuinely had the customer at the heart of the process.
Nothing was too much for the young lady and she answered or found out the answer to every question. I would definitely recommend family and friends. Thank you”
“I am a expat living in Poland, Intasure was recommended by my mum about 8 years ago who has her holiday home insurance for a place in Cyprus, anyway early in 2019 the worse happened and my home was severely flooded. The very next day I contacted Intasure and arrangements were made for the loss adjuster to fly out two days later, I was assigned my very own claim manager who was always on hand to help me (Alexandra) and was always patient to answer the million questions I had as never experienced anything like this before. Having someone out so quickly was amazing and allowed them to see first hand the seriousness of the flood. 4 months later I have just moved back in and the house is perfect again. I cannot recommend them more highly, without their help and level of cover I would have been in a much worse situation.”
