John Lewis Insurance Reviews

1.7 Rating 407 Reviews
B
Happiness Grade
B

Customer Service - Good

75.00%
Industry Average
Everything was done according to the insurance policy (including the small print), we were treated fairly and efficiently and there has not been one area where we could fault the service and the claiming process.
posted 4 years ago - Ryno57
Worst home insurance ever Will not use them again and would not recommend them Very poor customer service
posted 4 years ago - Anonymous
Very good service
posted 4 years ago - Mahmudur Rahman
Very pleased with the easily used application website for car insurance and the price. My car was a write off after being hit by a speeding driver. John Lewis acted quickly, but COVEA, who do the legal work were slow and I had to phone several times before I received satisfactory service. They let John Lewis down badly .
posted 5 years ago - Anonymous
Flawless service and I will definitely be renewing this policy when it finishes next year.
posted 6 years ago - CConroy007
Had to make a claim on buildings insurance. The person answering my initial call was really helpful and understanding, so too was the surveyor who came out to assess the damage. The claim was accepted without fuss and a cheque is being issued. Well done, J.L. for your very professional service.
posted 7 years ago - Fio
Best service each time.
posted 7 years ago - Ehsan
Good price and excellent customer service during the initial purchase and a subsequent claim.
posted 8 years ago - Richard
Excellent cover. Friendly customer service. Competitive price. Would recommend
posted 8 years ago - Anonymous
excellent service
posted 8 years ago - Stephanie