Marks & Spencer Reviews

2.1 Rating 1,137 Reviews
C
Happiness Grade
C

Delivery - Average

63.59%
Industry Average
Purchased these flowers from M&S for £35 and was well impressed with the excellent customer service and the regular updates on my order...delivery time...ect and the flowers were delivered on time and my wife loved her flowers for valentines day! Excellent value for money, and brilliant service well done M&S. Flowers are still as lovely as the day they were delivered on valentines day!
posted 2 years ago - Lee Cooney
Ordered flowers as an apology present, flowers arrived on day of estimated delivery and we’re a great surprise. Flowers looked lovely and are still looking 10/10 now. Thanks (oh and the apology worked)
posted 2 years ago - Jordan Van-Duong
I have had a monthly delivery for over a year no and mostly they are great. The larger flower heads come with a strange protector over them This emphatically does not suit sunflowers. The delivery is dumped on the front step with the red card ontop which is not ideal if I'm out.
posted 2 years ago - Clare Fox
I ordered myself a summer bouquet after feeling down after my dads funeral. Arrived today..beautiful flowers brings me happiness. Smells gorgeous. And all for £20 free delivery. Thoroughly recommend. Jane Frampton
posted 2 years ago - Jane Frampton
The delivery vehicle (Yodel) messaged to say delivery was made.
posted 2 years ago - Colin
Very disappointed to discover the delivery date couldn't be altered. My work colleagues sent me a bouquet for my 70th birthday. They didn't realise I was going to be away from home. The flowers arrived and were put in a safe place but were a little droopy by the time I returned 3 days later. I was given the booking reference & tried to ring to alter the date. The automated voice said this is not possible. Very poor service in my opinion.
posted 2 years ago - Elizabeth Bacon
I expressed my view that the quality and high standard expected by M&S was being tarnished by their use of Yodel for delivery.
posted 3 years ago - Dee
The Rose and freesia bag which i sent to my mum today for Mother's Day are beautiful. delivered on time today and the yodel delivery very good. Mark's and Spencer's are brilliant. Thank you.
posted 3 years ago - Anonymous
Similar bunch sent to son in laws mother looks equally good in photo she took I've never used M&S for flowers but will in future, as they seem to be very good quality at reasonable price which includes delivery.
posted 3 years ago - Chris
Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum
posted 3 years ago - Hannah Cradock