Marks & Spencer Reviews

“ Very poor condition, would not recommend flowers by M&S, poor quality and poor service. The flowers arrived in a poor state, when I contacted M&S customer service, I was told to submit a complaint via the person who sent me the gift of flowers. I didn’t want to call my friend and say, thank you for the half dead flowers! Very poor service M&S. DO NOT RECOMMEND. ”

“ So upset and disappointed, my friends sent me a bouquet as I recently lost my sister, when they arrived they were half dead, rang customer service who replaced them, second bouquet almost as bad, will never use this service again, such a shame as always felt M&S had a high standard ”

“ M&S persevere with a poor quality delivery agent, now backed up by poor quality packaging, and poor quality customer service. ”

“ Sent from my Husband for our anniversary. Awfull flowers, some stems so wilted just fell apart. Dead leaves , & no improvement to some on putting in water. He has emailed customer service & had No Reply. ”

“ I was even told that the substitute wouldn't involve me paying postage!I asked for someone to contact me as feel this is appalling service. ”

“ Awful service from M & S, not the first bad experience from them. Sunflower Bouquet arrived on Friday but were dead by Wednesday. Have bought sunflowers for a fraction of the cost from sainsburys and they've last twice as long. Not the service you would expect from M & S ”

“ I've been trying for nearly a week to ask customer services to assist Despite giving customer service all the information I have on delivery this includes address of sender email the label sent to me customer reference everything on flower parcel customer services still stay can't trace. ”

“ Delivery to an elderly couple that live in managed apartments . Just dumped outside front door to apartment block and no attempt to contact the recipients via push on doorbell or indeed a resident manager in office 20ft from front door. Dreadful service!!!! Gift ruined ”

“ Do not use this service. Shocking customer service. I cannot actually put into words how awful it is. DO NOT USE ”

“ M&S Customer Service response was to re-ship another order, which arrived OK but without so much as a "sorry" - just a repeat of the original Happy Birthday message from me. ”