“Absolutely unprofessional, had put correct information on my quote and then had a message to call and then the hidden extras appeared to the payments. When made a complaint and asked a manager for his full name he refused and said his name is Phil. Total disregard to the customers and treated you like dirt. Would not recommend MOTOR QUOTE DIRECT to any one STAY AWAY. They drain every last penny off you. Never dealt with anyone like it.”
“Everyhing went wrong, first of all the customer service is horrible, unpolite and rasist. I have done a quote online for insuarance and bought it, money went out and no isurance cover, when i rang up they told me they cant do anything because the price is different than the one online, so now i got no isurance, no money, no car to go work with. All i've been told is to wait 3 working days for the money to comback. Also as soon as I told them I'm from Poland the woman hang up.”
“It's true - you buy cheap, you buy twice. Motor Quote Direct were so difficult to deal with that I cancelled my car insurance policy within the cooling-off period and forfeited the administration fee.
I needed to make an amendment to my policy and the administration fee of £35 was more expensive than any other company I have dealt with. When I phoned with an enquiry about the cost to cancel my policy, they advised that I would need to email, however emails would go unanswered for 3-4 days. When they did answer my email, they immediately cancelled the policy without providing a cost and when I called up, the refund they were going to issue was wrong. Disaster from start to finish.”
