“DO NOT USE ONLY YOUNG DRIVERS. I would not even give this company a 1 star rating but I have to to leave a review.
This is by far the worst insurer in the country had i of known this would cause me so much stres I would have paid more and gone elsewhere.
My app is undeveloped and believes I am constantly speeding and driving when my car is parked and I have turned my Bluetooth off. Yesterday I apparently managed 48 miles within 3 minutes. Customer services are rude and untrained, there are no procedures in place when you call to complain just just get put on hold and nothing is dealt with.
I have been complaining about the service and the app since November 2016 it is now almost 5 months later I have spoken to 2 managers who advised they were looking into it and will contact me later in the day who have then never contacted me since.
Save stress, time and money. Go elsewhere.”
“Absolute joke of a company avoid at all costs .. they charge you the earth just to change your name if you get married .. my last years insurance with them was £800 just received my renewal and they want £1700!! I have been driving 6 years have 6 years no claims and have never ever been in an accident they want 177 a month what a joke! And this is worth a black box”
“If it was possible to give a 0 I would. Honestly the most shocking service i've received by any company. Told us the telematics fitting was booked, then didn't show up and cancelled the insurance. Awful customer service, no one really cares, you get passed from person to person. Currently in the complaints process. How a company can still be running like this is beyond me.”
“I would give them -10000 if that was an option!!! AVOID AT ALL COST, it is not worth the hassle!! Took out their policy last year in July 17 and followed all their instructions regarding the app, etc...a couple of months later they started sending me texts that I was not recording my journeys when, in fact, I was!! Endless hours on the phone with them, they promised call back to discuss more in detail and investigate...Surprise surprise, no call received; had to call back myself, explain myself and the whole story all over again and was promised another call back which, guess what! It never happened. Days later, I received an email from a so-called ‘technician’ - asking details about my phone. Bear in mind this was now in Nov last year, so the whole thing dragged for months and, during all this time, I kept receiving emails, texts and letters of cancellation although I was told over the phone and via email that my policy would not be cancelled. I also kept chasing that ‘technician’ via email who eventually stopped answering and I didnt think too much of it as he had assured me several times that the matter was ‘under investigation’. To keep track of the story, we are now in Feb 18. Mid Feb I received yet another letter of cancellation, that was when I thought enough was enough and made a complaint. Of course, I had to explain everything yet again as no one had any idea about my situation. About a week later, their final response came, no solution to my problem, no compensation, merely an apology that the ‘technician’ stopped responding to my email and of course, the threat of cancellation which I was already too familiar with by that time. I contacted FOS and they are now investigating; the company is avoiding responsability, passes the issue to one another, as one review below said, they are operating as...regulated by...etc. This is the worst company I have ever dealt with in my entire life, I DO NOT RECOMMEND IT to anyone, STAY AWAY as it will only cause you trouble and head aches!! I was hoping to save a few quid as their quote was cheaper than all the rest however, trust me, it is not worth the hassle!!! PLEASE STAY AWAY and if you are having issues/ have had issues - REPORT IT TO FOS, Something has to be done!!”
“OYD is so shocking it’s unreal. I’ve had nothing but problems with them! It all started out pretty well but about 3 weeks into my insurance I had an accident. I had to get a new car and change my car on my policy. They sent me out a new wingman which arrived but it stopped tracking my journeys. I phoned up numerous times and they eventually sent me out another wingman. This one didn’t work at all!! I phoned up again and they said I had to delete the app and then re-install it. That didn’t work so they said they’ll send out yet another wingman. My wingman did not arrive and I phoned again and again. I sent loads of emails and still no wingman. Eventually I received a letter saying my insurance would be cancelled as no journeys were being tracked. I phoned up again and said no journeys were being tracked because I was still waiting for another wingman to arrive. I said I didn’t want anything to happen to my policy as I’ve done nothing wrong and I asked him to make a note on my insurance saying I had phoned up and to make sure my policy did not get cancelled. About a week later I received a letter saying my policy had been cancelled 3 days earlier meaning I HAD BEEN DRIVING MY CAR FOR 3 DAYS WITH NO VALID INSURANCE. I had no emails or calls regarding my policy being cancelled. I phoned up straight away and my mum took over the phone call. We were absolutely FURIOUS. The guy that we spoke to on the phone said they had absolutely no record of me contacting them. I stated I had all the calls logged on my phone, every single email printed out and I even had the names of the people I had spoken to. We were on the phone to them for over an hour and a half. Eventually they said it was their error and that they would re-instate my policy but it wouldn’t be until Tuesday as it was bank holiday weekend. (I phoned on the Friday). My mum stated this wasn’t acceptable as I needed my car for work and asked to speak to someone more senior. After being on hold for yet another period of time the man came back saying they would speak to the underwriters to get it re-instated. So yet again on hold for another period of time. Eventually my policy was re-I stated. A month or so down the line, despite having emailed AGAIN, STILL NO WINGMAN. Resulting in another phone call this morning. Again requesting a wingman and for my insurance not to be cancelled again. To be fair Dominic who we spoke to was extremely apologetic and has re-ordered a wingman and has updated my file with notes that we have been in contact, we will see?
Also about 3 weeks ago my car broke down, I phoned OYD as I have breakdown cover, they gave me a number to phone for assitance. When I phoned the number they had given me, I was told I was not covered meaning I was stranded alone at night (a 19 year old female). Luckily my local garage came out to assist. included in this mornings phone call to Dominic, he confirmed I have breakdown cover which I already knew and has given me a different number to ring in case of breakdown. This company is a joke! I would never use this company again and would never advise anyone to. I am looking into further action.”
“I wouldn’t even give it a one star review. Absolutely awful company. I took out insurance, unfortunately had an accident, was stuck on the road with a child for 5 hours. Customer service is useless, and unreachable. Wasn’t even insured through them, and they couldn’t tell me who I was insured with even though I purchased it under the illusion it was with them. Got passed along from company to company and then today had another company call me telling me I made a claim through them but they couldn’t find any details or policy and they weren’t even my insurers , when I told them this the woman on the phone was terribly rude. It’s tragic to say but if I wasn’t insured I would have been recovered much quicker and helped quicker. DO NOT USE THIS COMPANY, you’ll end of abandoned and worse off if you do. Quick to take your money and harass with phone calls but when you need to use your insurance your unable too. And that’s the whole point of having insurance in the first place!!! So disappointed with this. I’m £1500 worse off thanks to them. Stuck on the road needing medical attention but couldn’t leave my car, for 5 hours in the freezing cold with a young child.. not even worthy of having 1 star!! The most useless company ever who not only just pass you along from company to company with no idea themselves. Also told me my car was a write off and they will keep it but an honest mechanic told me repairable and can be put back on the road. To use the worst dissaponted is a massive understatement to describe them. I simply cannot deal with how we were left on the side of the road especially with a young child, in such poor weather having to deal with injuries & shock and safety and to on top deal with the stress & anxiety of dealing with this company in such terrible circumstances. 5 hours it took to get somewhere, it’s just disgraceful. Avoid at all costs!!!!”
