RAC Insurance Reviews

2.2 Rating 1,192 Reviews
C
Happiness Grade
C

Customer Service - Average

62.00%
Industry Average
Exceeded what I thought customer service was.
posted 3 years ago - Scarlett
Generally good, but had some problems with login to self service online account. Also the black box telematics device was counting negative points on acceleration although my car has automatic transmission, and city and night driving which was not much practical, as I was driving mostly through city centre and working late so had to driving at night.
posted 3 years ago - Michal Kisielewski
Contacted RAC today for the first time . A man named Keith was sent out to me at 01LL and arrived within 20 minutes of making the phone call. Keith dianogised the issue very quickly . Very happy with service and staff . Thank you
posted 3 years ago - Katrina
Signed up for car insurance back in June as they had the cheapest premiums available, and it was not a black box policy which was great. Unfortunaley my car had a head gasket failure and it was time to get rid of it and start looking for a new one. Read lots of bad reviews regarding RAC cancellations but I got through to a woman from sunderland and after explaining, my policy was cancelled within minutes and I was charged the normal cancellation fee of £55. Since I rang up 1 day before the next month started, they had already started taking around £40 so the cancellation fee I had to pay had deducted this so only had around £15 to pay. Lovely woman and lovely service :D
posted 3 years ago - Tom
Very quick and easy to buy insurance. Documents provided straight away. Great service.
posted 3 years ago - Angela Cussell
Great customer service excellent value for money
posted 3 years ago - Ian Whiting
Brilliant service, happy with quote
posted 3 years ago - Victor Finch
Good service
posted 3 years ago - Csaba Mile
Helpful customer service
posted 3 years ago - Anonymous
Great service
posted 3 years ago - Alex Bialyj