The Co-operative Insurance Reviews

“ Next level wouldn’t budge said it would take up to 5 days for customer services to come back but it would be a waste of time as they wouldn’t do anything. ”

“ Really bad customer service and is a massive red flag along with the other problems I am encountering. ”

“ The level of customer service I received was utterly disgusting, and it was clear that competency was non-existent within the company. ”

“ This looks to me like bad customer service because our policy was good enough to collect money for but not good enough to claim from. ”

“ Been with Co op for 10 years never ever again. Had an accident. This service is beyond appalling..You have no out of hour service you get a call centre in Liverpool South Africa or New Delhi AVOID AVOID AVOID. ”

“ Abysmal customer service, ridiculously high prices, awful company. ”

“ I did not renew my car insurance policy due to very very poor customer service. Never call you back. ”

“ Phoned up on Wednesday to cancel my renewal because it was too expensive and found cheaper elsewhere ( don't we all do that every year?) but I was totally ignored and they renewed it anyway, disgusting service. ”

“ Until 2020 they were good. They've changed underwriters now and are awful. Renewal letter 1 was +60% increase. Renewal letter 2 was 18% lower than letter 1 (guess they're haemorrhaging customers). Called to "see what they can do" and it was +158% of the previous year (no change in policy except INCREASING excess). These guys can't do customer service, but worryingly it seems they can't even do basic math either ”

“ There customer service is horrendous, it’s like talking to a brick wall. ”