WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly awful customer service, increased premium by £550 AFTER the cooling off period then tried to charge £75 cancellation fee when cannot afford the premium, amended a finance agreement without telling me first. Honestly the worst customer service from a colleague called Miraj too, so condescending, unhelpful, wouldn’t allow us to speak to a manager.”

Helpful Report

Posted 4 years ago

Hi Lewis We are sorry to hear about your negative experience and we apologise for any upset caused. We would like to look into this further for you, if you would like to email us your information privately? Many thanks, Holly.

Posted 4 years ago

“Good experience so far as a new client.”

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Posted 4 years ago

Morning, Thank you for your feedback. It's great to hear you have had a good experience with us! Many thanks, Holly

Posted 4 years ago

“Great communication fast set up”

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Posted 4 years ago

Morning, Thank you for your review. We are glad to hear you are happy with your policy. Many thanks, Holly

Posted 4 years ago

“Personally i think the instalation of the telematics box is a great idea”

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Posted 4 years ago

Morning Thank you for your review, we do appreciate it and we also agree! Our boxes are designed to encourage safe driving and help our customers to earn refunds for driving safely in the process! Many thanks, Holly

Posted 4 years ago

“I am happy with the car insurance but the Box attachment is diff thing. I am doing driving 12 years now. I do not think the black box I need. But if it’s company policy then I need to follow it.”

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Posted 4 years ago

Hi Mr Nazir Thank you for your review. Wisedriving only offer insurance with a telematics box. The aim with the box is to keep improving your score, to earn refunds on your policy. Hopefully you will be able to benefit from having the box in this way. Many thanks, Holly

Posted 4 years ago

“Very nice very good I'm happy for their prices week”

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Posted 4 years ago

Hi Mohammad, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn.

Posted 4 years ago

“Wisedriving - dishonest scammers Wisedriving claim that, should you pay them £120 for the insertion of a 'black box,' your driving record will ensure lower insurance prices. This is palpable nonsense and Wisedriving know it. I have been with the company for three years and achieved a 93% 'excellent' driving record. In the second year, the company added an extra £300 to my insurance costs. This year they added an additional £400. It amounts to annual increases of 35%. The black box, by the way, costs £120 and you pay an annual fee of £90 for it. Don't bother asking why I should be facing annual increases of 35%. Customer services amounts to a computer-like repetition of: 'We are a brokers. The prices are set by the underwriter.' True ... but not helpful. There is not even an attempt to talk through measures that might lower the rate. Don't ask either anything about the insurance company that underwrites the policy. I did and the operative hung up. As far as I can make out, Wisdedrivng is operating a scam. It is dishonest - even by the dismal standards of the insurance industry. I strongly recommend you shop elsewhere for your motoring insurance. I did and I found a price that was considerably less than half the price demanded by Wisedriving.”

Helpful Report

Posted 4 years ago

Hi Richard, Thank you for your feedback. As the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the renewal quote, this will have an impact on the renewal premium that is offered. It can also result in the insurer being unable to offer a renewal quote. The renewal quote calculated is based on the insurer rates applicable at the time of the renewal being obtained, and are therefore variable on a regular basis. Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 4 years ago

“No issues sorting out insurance.”

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Posted 4 years ago

Hi Ian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“No issues sorting out insurance.”

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Posted 4 years ago

Hi Ian, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“I can’t sign my online document nor set up an account”

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Posted 4 years ago

Hi Leanne, Please call our customer service department on 01733 308358, and one of our contact centre advisors will be able to assist you registering for the customer portal. Many Thanks, Kathryn.

Posted 4 years ago

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Posted 4 years ago

Hi Mr Khalid, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Kathryn.

Posted 4 years ago

“I have been driving for over 30 years and because I had a lease car for three years I can’t use my previous no claims bonus and as a 50 nearly 51-year-old driver I have to have a black box fitted.”

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Posted 4 years ago

Hi Paul, Thanks for the feedback. If there is anything you feel we could do better for you, please let us know. Many Thanks, Kathryn.

Posted 4 years ago

“Well done, easy to apply and good prices”

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Posted 4 years ago

Hi Adel, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 4 years ago

“They cancelled my car insurance without warning cause I didn't install my own black box while on the phone to them trying to extend the time period for the cancellation for not informing them of my proof of no claims bonus and took £ 300 off me in cancellation fees”

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Posted 4 years ago

Hi, WiseDriving request that the telematics device be installed within 14 days after the policy is purchased. This is detailed on our website and within the terms and conditions we request all customer's read and agree to when they set up a policy. All of our cancellation costs are also included in the terms and conditions. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 4 years ago

“Appalling insurance company. Kept asking me to drive my car during the lockdown with nowhere to go! Unbelievable. When I spoke to someone about it they didn’t know what I meant! Avoid at all cost.”

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Posted 4 years ago

Morning We are sorry to hear you are unhappy with your experience with us. We would like to look into this further for you, if you would like to email us your details privately. Many thanks, Holly

Posted 4 years ago

“Details entered incorrectly”

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Posted 4 years ago

Hi Nikita We are sorry you are unhappy with your policy. We would like to know more about your experience, if you would like to email us with your information, we could look into this further. Many thanks, Holly

Posted 4 years ago

“Honestly affordable and trustworthy quote matching expectations! Highly recommended.”

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Posted 4 years ago

Hi Adrienne Thank you for your review. We are pleased to hear you are happy with your policy and we also thank you for your recommendation! Many thanks, Holly

Posted 4 years ago

“People working on reception poor English, sound like they were from abroad.”

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Posted 4 years ago

Hi Yakub Thank you for your review. We do indeed employ a wide variety of agents from different backgrounds however, all of our agents do speak English and are fully trained and equipped to deal with your queries. Many thanks, Holly

Posted 4 years ago

“Haven't really had chance to review yet. But the process of buying was painless, and the website was easy to navigate. Could do with an app to check on my driving progress tho”

Helpful Report

Posted 4 years ago

Morning, Thank you for your review, we really appreciate it and we will take the feedback on board. Many thanks, Holly

Posted 4 years ago

“WiseDriving services were quick and instructions were easy to follow”

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Posted 4 years ago

Morning, Thank you for your review, we really appreciate it! Many thanks, Holly

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,550 reviews