WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

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Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

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“I earned £95 back off my premium”

Helpful Report

Posted 8 years ago

Hi Maya, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 8 years ago

“This not an insurance company to use at all. Changed the direct debit 2 times even before the first direct debit was taken. Cancelled the insurance suddenly for no concrete reason. Just because an appointment was missed I was charged over 40 pounds. They are completely unreliable!!!!!!!!!”

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Posted 8 years ago

Hi, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 8 years ago

“Have to agree customer service is dreadful on hold every time for 50 minuets each time you ring.We sent the V5 to them 7 times as they kept saying they didn’t receive it and once received they added more money to the policy. Do not get insurance with them for young drivers stay well away”

Helpful Report

Posted 8 years ago

Hi Lisa, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 8 years ago

“DO NOT GET INSURANCE THROUGH WISEDRIVING. I opted for the plug the device in tracker as I didn’t want them taking my car apart to fit a black box. I didn’t use my car for several days as I have been ill with anxiety and depression. The 13th March was the first day I used the device and my car. The blue light was not coming up, I sat on the phone to a lady and went through all reasons why the device was not connecting to my phone. Turns out the reason was because I didn’t have the app opened. After that it was working fine and the device was monitoring my driving and showing up my journeys on the app. 4 days later I received a letter dating the 13th March, stating my policy had been cancelled!!!!! Reason following previous correspondence. I checked my emails and no emails, no letters, no phone call! I phoned them straight away, the reason was apparently because my device wasn’t plugged in! Well firstly how do they know I had even drives anywhere in that week. Also where was my letter to tell me. Thirdly why is my app monitoring my driving perfectly??? I wasn’t able to speak to the relevant team the time I called so I asked somebody to call me the next day.. to which nobody did!!!! I rang them that day again and asked what was going on, customer service was terrible! I asked to speak to managed. I told managed the app is working and has been monitoring my driving fine she asked me to send an email with screenshots of the app which scores which I did!!! I was told would have to wait till Friday (2 days later) for a response from the underwriters on whether they could reinstate my policy. I waited and heard nothing so I called again and asked for the manager. Manager wasn’t available but told the members of staff to tell me the underwriters will not reinstate my policy. I called today (Friday) as I wanted to know my rights. Apparently I have no rights. Apparently I had emails sent to me (which I have not received) and there’s no way I can get my deposit back. I was insured for 2 weeks!!!! My £190 deposit would cover that but person on phone said I may owe money to underwriters....??? My insurance is only £85 per month!!!! Absolutely appalling company and has made me cry with frustration!!!! Never use them!!”

Helpful Report

Posted 8 years ago

Hi Sadie, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you have. Thanks Vicky

Posted 8 years ago

“My daughter is in the process of taking insurance out with these cowboys, i hope she isn't going to regret it as her original quote of £1300 went up to £1500 she needed to change the date and it went to over 2k!!! Called up a lad spoke to her and said they would honour the 1500 quote for the original date, my daughter spent 5 minutes seeing if she could get cover for the other few days on a day insurance, called back and they said her registration number wasn't on any of the quotes, total rubbish!! So she's ended up now having to pay over £1,660, absolutely disgraceful, they lost information and my daughter is to pay, I think its bad enough what younger drivers have to pay, i will be watching closely at any further costs and how customer service is maintained, i certainly hope to be seeing significant reductions during the year with this black box insurance for her and in their service!! I certainly wouldn't take insurance out with them, you have youngsters over a barrel, very murky world of insurance :(”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear this. If you’d like to send us a private reply with her policy detail, we would be happy to assist with any queries you have. Thank you Vicky

Posted 8 years ago

“Total disappointment!!! I wouldn’t choose them !”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear this. If you’d like to send us a private reply with your policy detail, we would be happy to assist with any queries you may have. Thank you

Posted 8 years ago

“I was emailed about a refund last year, 2017,I asked when I get it. The person couldn’t give me a date but said that it has been processed as of the 1st March. (Months later) I Waited 5 days nothing, I emailed through they said I should’ve received it by now. Nothing. At the same time my monthly instalment was coming out but it was a couple pennies short, therefore it got declined. Wise driving decided to keep my refund, of £263, even though my insurance is £126. ( I had to email them about my refund again 5th time) A few days later, they took the money again. The communication with this company is a joke. They never really had an intention of refunding me the money their rep confirmed that they kept my refund to spread it across the following months payments so I can pay less despite being emailed that my refund had been processed. When asked, when I’d get my refund as they’d taken two months worth in one month. The refund and out of my bank account, I was asked to contact their finance company and not them. Issues with this company are not dealt with care, nor is communication affect. I am now in the process of cancelling my policy. If you can help it, don’t get insurance from them no matter how affordable it seems it’s better to get insurance from well known companies I.e RAC or direct line.”

Helpful Report

Posted 8 years ago

Hi, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we can look into this for you. Thank you Wisedriving Team

Posted 8 years ago

“Always able to get through on the phone for advice.”

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Posted 8 years ago

Hi Mr Griffin, Thank you for your feedback - glad to hear you enjoyed your recent experience with WiseDriving! Cheers, The WiseDriving Team

Posted 8 years ago

“Very poor customer service when it comes to having problems, queiries or any changes. They are quicker to take money from customers than they are to sort any problems. Not once have I had a happy experience with this company.”

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Posted 8 years ago

Hi Briony, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we would be happy to assist with any queries you may have. Thank you Wisedriving Team

Posted 8 years ago

“First I got accused of cancelling the contract and had to pay £200. And when I argued that I didn’t,the pulled the tapes out and turned out I did not cancel it. No apology or money back. After going with a new insurance company and needing a no claims discount proof, they told me I claimed on my insurance. I did never do that, if I did I would have received money off them???? So then I got transferred to the other apartment and they confirmed that I didn’t claim on my insurance. And still no apology or refund. Worst company, they are so unorganised. Very unhappy and angry. Never go with them, nothing but stress and headache.”

Helpful Report

Posted 8 years ago

Hi NK, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we can look into this for you. Thank you Wisedriving Team

Posted 8 years ago

“0 AVOID!!!!!!! Paid them £320. So still within the 14day grace period. They have no signed contracts either. the person who came to fit the box refused to do it because the car has tinted windows (bought like this) he said it’s a modification when I went to ask him about it he interrupted me said he didn’t have the time to speak to me and couldn’t answer any quiestions anyway then got in his car and drove off. (Red flag) So Monday morning call the insurer and get put on hold and cut off. Receive an email stating they are cancelling the insurance keeping the £300 and charging me £75! Rang them and was in a queue for 45 minutes until they answered to basically read the email back to me so I asked to speak to the manger or the supervisor was out on hold for 2 hours and then cut off. Emailed them and the underwritter explaining what has happene and they have emailed me another charge for being unavailable for the fitting of the telematics box! Absolutely disgusting company.rip off, thieves!”

Helpful Report

Posted 8 years ago

Hi, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we would be happy to assist with any queries you may have. Thank you Wisedriving Team

Posted 8 years ago

“Reduced my insurance within a couple of months, happy safe driver!”

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Posted 8 years ago

Thanks for your feedback - glad to hear you enjoyed your experience with WiseDriving! Cheers, The WiseDriving Team

Posted 8 years ago

“Appalling company, extort their customers for every charge they can within their policy and have a terrible customer service help desk that refuses to look in the interest of the client and only preserves the profits of the company”

Helpful Report

Posted 8 years ago

Hi, We are Sorry to hear this. If you would like to send us a private reply with your policy detail, we would be happy to assist with any queries you may have. Thank you Wisedriving Team

Posted 8 years ago

“customer service very helpfull”

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Posted 8 years ago

Hi Mrs Grzegorczyk, Thanks for your feedback - glad to hear you enjoyed your recent experience with WiseDriving! Cheers, The WiseDriving Team

Posted 8 years ago

“Simple and easy company to use. I would definitely recommend to any first time driver.”

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Posted 8 years ago

Thanks for your feedback - glad to hear you enjoyed your experience with WiseDriving! Cheers, The WiseDriving Team

Posted 8 years ago

“I passed my test at the start of December. There was a £300 odd instalment plan, but that's like every other insurance company. Within the first full month of driving, at the end of January, I had an email saying my insurance will go from £131 a month to £107 a month. This is good for me as I am only 17. Even if I didn't have a black box, I would still be a safe driver, but having this makes you really realise how much you can save. Other reviews say that their insurance has gone up. All I can say is, don't get a black box then.. A black box records your driving. If one of the elements is bad (acceleration, braking etc) then that's on you.. Sure, it's annoying how sometimes you have bad acceleration from pulling off a fast paced round a bout, but it just goes to show that maybe you shouldn't have pulled out.. I always had bad acceleration when I first passed my test, as I was changing gear too late, but with the help of the tips, my acceleration is no where near as bad as it used to be! I'm loving my insurance so far.”

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Posted 8 years ago

“My insurance went up with Our any email or anything they now av my email no claims ..and still take out hundred and eighty 6 pounds a month will be on fone 2moz 😠😠”

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Posted 8 years ago

“Well, where should I start.? Suddenly without prior notice, my premiums have gone up. I did not receive an email, text or phone call.”

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Posted 8 years ago

“Lack of communication and assistance when I required it. Believe this was down to the underwriters... very poor at trying to contact myself and resolve issues I was having.”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

WiseDriving is rated 3.6 based on 4,550 reviews