WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to contact, doesn’t answer the phone or any Facebook messages or chat bot within a timely manner. This is the most difficult element when they only want to send emails rather than call and talk. I had an email saying my insurance would be terminated if I didn’t respond within a week but the email went to junk and I didn’t see it so the insurance was terminated and I have had to pay for cancellation fees and lost a lot of money.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are unhappy. We will always answer phone calls, as long as you are calling within our opening times which are - 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays and our Customer Services number is 01733 308358. We do also answer emails, social media messages etc, but this is not the fastest way to get a response and we would always ask you to call if it is urgent, as with your query. Many thanks, Holly

Posted 4 years ago

“Not bad! But the driving score dashboard could be more better. I’d like to know more about my driving so more information could help out e.g if it showed Whether my driving score went up or down or maybe it can tell me I turn too quickly or at high speed.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, to reviews@wisedriving.com, we can answer any queries you have. Many Thanks, Kathryn.

Posted 4 years ago

“Very good application”

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Posted 4 years ago

Hi Oana, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“Can’t get through on phones . Says log in details in valid”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time out to leave a review. I do apologise that you are not able to get through to us on the phone. You can call customer services on 01733 308358 - if you still have no luck, please email reviews@wisedriving.com and we will look into this further for you. Many thanks, Lauren

Posted 4 years ago

“Overall everything is really good, sometimes the app takes a while to load fresh data but other than that a very good insurance policy for a younger driver at a reasonable price.”

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Posted 4 years ago

Hi Arjun, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Sarah.

Posted 4 years ago

“Very disappointed that you have increased my premium by over £500! I haven't had a chance to call you yet but I will.”

Helpful Report

Posted 4 years ago

Hi Frank, Thank you for taking the time out to leave a review. I am sorry to hear that you are unhappy with the additional premium applied to your policy. Additional premiums can be added for a variety of reasons, including, but not limited to, a reduction in the driving behaviour score, changes to the policy - for example adding or removing a driver, changing the address or vehicle on the policy, or any undisclosed claims that were not included at the start of your policy. If you wish to discuss this further, please call us on 01733 308358 and we will be able to assist you. Many thanks, Lauren

Posted 4 years ago

“Amazing! Been driving with them for 2 months and have already had money taken off my insurance! Couldn’t recommend more!”

Helpful Report

Posted 4 years ago

Hi Robyn, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customers, so thank you for validating our efforts! Many Thanks, Kathryn.

Posted 4 years ago

“Amazing! Been driving with them for 2 months and have already had money taken off my insurance! Couldn’t recommend more!”

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Posted 4 years ago

“I’m so grateful to us ,and thank you.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know! Many Thanks, Kathryn.

Posted 4 years ago

“They are great”

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Posted 4 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“i have found this a good way to keep safe and drive with confidence”

Helpful Report

Posted 4 years ago

Hi, Thank you for your kind words - we’re glad your experience with WiseDriving has been great. We look forward to continuing to provide you with this level of service. Many Thanks, Kathryn.

Posted 4 years ago

“This company always cons you. They are awful. I had to cancel my policy because my car does not work anymore. They charged me £165 for this. Their whole service is shoddy and their pay less for better driving is a scam. Avoid and get an actual proper insurers then these rip off merchants.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. All of our fees are stipulated within our terms and conditions which you would have had to read and agree to when setting up the policy. A link to these terms is included in all of our correspondence with our customer's. Thanks for the rating, we appreciate all feedback to help us improve our service. Many Thanks, Kathryn.

Posted 4 years ago

“Easy step by step application completion”

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Posted 4 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn.

Posted 4 years ago

“good thanks wise”

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Posted 4 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know. Many thanks, Adam.

Posted 4 years ago

“It’s so easy to buy a car insurance”

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Posted 4 years ago

Hi William, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. Many thanks, Lauren

Posted 4 years ago

“So far, so good. I love the fact that you are rewarded for good driving scores Seems currently better than some major insurers”

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Posted 4 years ago

Hi Anna, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn.

Posted 4 years ago

“Wise drive made it easy to change Insurance to Wise.”

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Posted 4 years ago

Hi Robert, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 4 years ago

“Professional friendly helpful”

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Posted 4 years ago

Hi, Thanks for taking the time to share your feedback. We work hard to make sure our customers receive a great service. We’re over the moon to receive your appreciation, so thank you! Many thanks, Adam.

Posted 4 years ago

“Very helpful and a easy supportive company.”

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Posted 4 years ago

Mornin, Thank you for your review, we are glad to hear you are happy with the service provided. Many thanks, Holly

Posted 4 years ago

“It’s great that young drivers get rewarded for good driving”

Helpful Report

Posted 4 years ago

Morning, Thank you for your review. We are pleased to hear you are happy with the policy. Many thanks, Holly

Posted 4 years ago

WiseDriving is rated 3.6 based on 4,550 reviews