WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company and rude staff. If you cancel within 14 days you get a £75 charge fee which is ridiculously high. I wish I`d never signed for the insurance and I will never recommend it to anyone.”

Helpful Report

Posted 5 years ago

Hi Antioco, We’re sorry to read of your unfortunate experience with our customer service team and we have made the relevant teams aware. The cancellation fee of £75.00 is in our terms and conditions. When taking up a policy it states; "By clicking continue, you accept the assumptions as listed above, our Terms and Conditions which include full details of our charges and our Privacy Notice which explains how we protect and use your information." To have proceeded with the quote, you would have needed to click the button 'Accept & Continue'. You can find our fees under section 4 of our terms and conditions; it states the following: "Your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received." Yours Sincerely, Jamie

Posted 5 years ago

“Can’t wait to use this to see how I drive”

Helpful Report

Posted 5 years ago

Hi Sven, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thank, Jamie

Posted 5 years ago

“All good I can’t wait to be useing it to see how I drive”

Helpful Report

Posted 5 years ago

Hi Sven, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards, Jamie

Posted 5 years ago

“No issues so far”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time and providing us with a review. We are pleased you are having a good experience so far! Regards Janat

Posted 5 years ago

“very good, will recommended”

Helpful Report

Posted 5 years ago

Hi Suren, We’re so glad you’ve enjoyed your experience with {input name} and feel we’ve provided a great product and service for you. Thanks for the feedback! Regards Janat

Posted 5 years ago

“I renewed my policy on the 12th march and then decided to cancel it on the 7th april due to no longer needing a car, over the phone i was advised that Close Brothers finanace would contact me to pay any outstanding bill, i recieved a letter from them confirming cancelation of the policy and no bill, instead wise driving has sent me a bill for £402 a number that doesnt add up as i have been insured for less than a month and certainly didnt agree to pay £237 a month for car insurance, the remainder of the bill consists of a £75 cancelation fee and an unexplained non refundable £90 fee.”

Helpful Report

Posted 5 years ago

Hi Reece We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com , we can look into this for you. Thank you Regards Janat

Posted 5 years ago

“Very clear and concise report layout. Very quick to provide refund of premium. Excellent email communications.”

Helpful Report

Posted 5 years ago

Hi Craig, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Regards Janat

Posted 5 years ago

“So far very good ...”

Helpful Report

Posted 5 years ago

Hi Luke, Thanks for your positive comments, we are so glad to hear you are enjoying your experience with us so far! Regards Janat

Posted 5 years ago

“I have found wise driving very pleasant to work with and didn’t realise that based on my driving scores I could receive cash back on my monthly premium. I would highly recommend.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards Janat

Posted 5 years ago

“Within 2 months of me having the insurance my insurance cost has dropped”

Helpful Report

Posted 5 years ago

Hi Holly, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Regards, Jamie

Posted 5 years ago

“It was difficult at first as I bought my policy in advance and my previous insurers wouldn’t provide and NCB information until my insurance expired. Warning, regardless of whether your policy has yet started, Wise Driving will cancel your insurance if the information isn’t provided. After this I’ve had no issues what so ever and have even received a refund for good driving!!”

Helpful Report

Posted 5 years ago

Hi, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. regards, Jamie

Posted 5 years ago

“Had nothing but issues since signing up, put your insurance up for ‘bad driving score’ completely understand if it was a couple of quid difference but £80 is disgusting!! Still waiting to actually see my driving score that they worked this out on. Waiting for a response back from an email when it should only be 48hours response turnover?”

Helpful Report

Posted 5 years ago

Hi Becki, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to, reviews@wisedriving.com so we can go over this with you. Thanks Jamie

Posted 5 years ago

“We had an accident shortly after taking out insurance and they been excellent”

Helpful Report

Posted 5 years ago

Hi Florence, We are sorry to hear that you were in an accident and hope all is ok. Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! thanks, Jamie

Posted 5 years ago

“Quick communication, transparency and competitive prices!”

Helpful Report

Posted 5 years ago

Hi Serena, thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many thanks, Jessica.

Posted 5 years ago

“I'm glad you appreciate me and reduce my insurance.very good”

Helpful Report

Posted 5 years ago

Hi Hristo, thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Kind regards Jessica.

Posted 5 years ago

“I’ve not been with this insurance long but it has been great so far, within my first 60 days I’ve already earned over £200 back due to good driving”

Helpful Report

Posted 5 years ago

Hi Mitchael, thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many thanks, Jessica

Posted 5 years ago

“It’s disgusting that wisedriving takes money from you especially at this time when we’re in lockdown”

Helpful Report

Posted 5 years ago

HI, we do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private message to reviews@wisedriving.com with your details, so we can go over this with you. Thanks Jessica.

Posted 5 years ago

“Very good the customer satisfaction and good communication”

Helpful Report

Posted 5 years ago

Hi Abdirahman, thank you for your kind words - we’re glad your experience with Wisedriving has been very good. We look forward to continuing to provide you with this level of service. Many thanks Jessica.

Posted 5 years ago

“Excellent insurance company never had any problems with them”

Helpful Report

Posted 5 years ago

HI Sophia, thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Thanks, Jessica

Posted 5 years ago

“EASY SELF INSTALL OF BLACK BOX, GOOD DRIVING FOR AND GO REFUNDED SOME OF THE PREMIUM GREAT FOR MY FIRST INSURER”

Helpful Report

Posted 5 years ago

HI, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with WiseDriving. Kind regards Jessica

Posted 5 years ago

WiseDriving is rated 3.6 based on 4,550 reviews