WiseDriving Reviews

Name: WiseDriving
Rating: 3.57

3.6 Rating 4,550 Reviews

64 %

of reviewers recommend WiseDriving

Company Reviews

Questions

Metrics

3.6

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Email:

amanda.holmes@igo4.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. I’ve had a black box policy for 2 weeks and all my scores are excellent (100% or minimum 90%) but the acceleration varies between 0% (very poor) and 25% poor. At the start it was good but now is at the lowest point it can be. I have not changed the way I drive. I am a 42 year old mother, usually travelling with my child in the car so am super careful. I don’t speed (my speed score is 100%) so how can my acceleration be so poor? I think the box is faulty, no matter how I drive (I’ve experimented accelerating fast and accelerating gently and acceleration super slowly and the score does not really improve). I think this is a way to get money out of me by increasing my monthly premiums. I’m so annoyed with this company as no one answers the phone or replies to any live chats or emails. Seems I’m not the only person who has experienced the same issue with the same company. AVOID!”

Helpful Report

Posted 3 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message to reviews@wisedriving.com with your details, we’ll be happy to answer any questions you have. Thanks, Angela

Posted 3 years ago

“Was very easy and simple”

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Posted 3 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks,

Posted 3 years ago

“I had a policy with them but due to systemic fault system did not put the date of residence and when I spoke to the customer assistant over the telephone she asked me to pay 425.00 extra. Due to the reason mentioned above, I cancelled the policy but luckily they refunded the money.”

Helpful Report

Posted 3 years ago

Hi Yas, We appreciate your review. Thanks for the feedback, and we will make the relevant teams aware. If there is anything else we can help with, please let us know. Many thanks, Angela

Posted 3 years ago

“Veri nais1111111111”

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Posted 3 years ago

Hi, Thanks for giving us such a good rating!! We really do appreciate it. Kind regards, Angela

Posted 3 years ago

“It is good. Especially when I contacted them, I got a good responce from them.”

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Posted 3 years ago

Hi Robin, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many thanks, Angela

Posted 3 years ago

“It is good. Especially when I contacted them, I got a good responce from them.”

Helpful Report

Posted 3 years ago

Hi Robin, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many thanks, Angela

Posted 3 years ago

“I cannot say much, I just choose the insurance, but the little experience I have already, has been great.”

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Posted 3 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many Thanks, Kathryn

Posted 3 years ago

“Good service thanks you”

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Posted 3 years ago

Hi Santosh, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 3 years ago

“Muy bueno seguro muchas gracias”

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Posted 3 years ago

Hi Emil, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn.

Posted 3 years ago

“Terrible experience PLEASE PEOPLE AVOID THIS COMPANY AT ALL COST!!! It’s CHEAP for a reason and the reason is that because they are trying to SCAM vulnerable people!!!!!!!!! You are going to pay more and more and more if you join this pathetic company this pure joke company !!!!!”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you feel this way. We can assure you we are a fully licensed company who are regulated by the Financial Conduct Authority. Our telematics product measures the way you drive so you can earn refunds or have additional premiums applied, based on your driving behavior. This is something we ensure all our customers are aware of prior to taking out a policy with us. We are sorry you are unhappy with your policy. Please contact us if you need further assistance or explanation. Many thanks, Holly

Posted 3 years ago

“Very good company. Easy to deal with. Many thanks.”

Helpful Report

Posted 3 years ago

Dear Sebastian, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Kind regards, Angela

Posted 3 years ago

“Great service”

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Posted 3 years ago

Dear Marco, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Kind regards, Angela

Posted 3 years ago

“Price is terrible for a 1.2 car but cheapest around”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Kind regards, Angela

Posted 3 years ago

“Price is terrible for a 1.2 car but cheapest around”

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Posted 3 years ago

“terrible customer service and bad experience with the black box”

Helpful Report

Posted 3 years ago

Hi David, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Many Thanks, Sarah

Posted 3 years ago

“Excellent service with very helpful person on the phone sorting the policy out for me”

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Posted 3 years ago

Hi, Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service. Many thanks, Lauren

Posted 3 years ago

“Very nice and clear. Thank”

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Posted 3 years ago

Hi, Thanks for the feedback. If there is anything you feel we could do better for you, please let us know. Many thanks, Adam

Posted 3 years ago

“I bought cover with them in April, I was halfway through the year. My premium increased by £26 and I had a week to pay. They don’t answer on Sundays, so I had 5 days to pay. No call, or anything, and holding on call takes hours. Cancelled my insurance on the last day without another word.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 3 years ago

“Good customer service, helpful team”

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Posted 3 years ago

Hi Nadia, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Sarah

Posted 3 years ago

“It is affordable and easy to set up however I wish you could use the app for the black box rather than having to log into the website everytime”

Helpful Report

Posted 3 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Many Thanks, Sarah

Posted 3 years ago

WiseDriving is rated 3.6 based on 4,550 reviews